Housing Officer

North East England Temporary GBP26,000 - GBP28,000
  • 6 Month fixed term role with leading North East based housing provider
  • Agile working

About Our Client

Housing Officer

My client is a leading housing provider in North East region of the country who is responsible for providing high quality and customer focused housing management services to over 10000 properties across the region.

Job Description

Housing Officer

Purpose of the role:

  • To deliver an efficient and effective generic housing management service to the Group's customers in line with policies and procedures, Key Performance Indicators and Service Standards.
  • To take ownership of a geographical generic patch and be solution orientated to provide excellent customer service at all times to both internal and external customers
  • To ensure that customer's needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to these needs to prevent escalation of problems;
  • To seek out and develop partnerships within the Area that will provide benefits for both the Group and customers.

Key ares of focus:

  • Rent Collection
  • Scheme Management
  • Tenancy Management
  • Customer Satisfaction

The Successful Applicant

The ideal candidate should have the following experience:

  • Use of full range of Microsoft Office
  • Relevant experience in a similar role
  • Experience of working in a successful income/allocations/housing management team is desirable
  • Highly developed negotiating and influencing skills with the ability to act effectively
  • Experience of cross team and partnership working
  • Ability to complete tasks in an accurate and timely manner when working under pressure
  • Attention to detail
  • Good written and verbal communication
  • Effective liaison with staff/other stakeholders to give information/find information/resolve problems
  • Organisation and ability to time-manage work load
  • Able to deliver a high standard of customer service

What's on Offer

Initial 6 month Fixed Term Contract with potential to be extended further

Agile and home working

Marc Jennings
Quote job ref
Phone number
+44 161 829 0376

Job summary

Contract type
Consultant name
Marc Jennings
Consultant phone
+44 161 829 0376
Job reference