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Housing Services Assistant

London Temporary £14 - £18 per hour View Job Description
As a Housing Services Assistant, you'll be the first point of contact for tenants, leaseholders, and contractors, delivering high-quality advice and support across a range of housing issues. This is a varied and people-focused role based in Hackney.
  • Be the friendly first point of contact in a community-driven housing team
  • Build on your prior experience in housing services with room to grow

About Our Client

Our client is a resident-led housing organisation committed to maintaining high standards across its estates and delivering excellent customer service. The team works collaboratively to ensure the community thrives and residents feel supported.

Job Description

  • Provide a courteous and informed advice service to tenants and leaseholders.
  • Respond to housing enquiries via phone, email, and in person.
  • Advise on Housing Benefit and other welfare entitlements.
  • Administer garage lettings and report repairs to the local authority.
  • Assist with estate inspections and monitor contractor performance.
  • Support tenancy sign-ups, changes, and investigations into non-occupancy.
  • Promote tenant participation and community engagement.
  • Contribute to policy development and performance reporting.

The Successful Applicant

A successful Housing Services Assistant should have:

  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organisational skills and ability to prioritise tasks independently.
  • Proficiency in Microsoft Office and housing management systems.
  • Experience working with the public in a customer-facing role.
  • A good general education (5 GCSEs or equivalent).
  • Willingness to learn and get involved in all aspects of the organisation's work.

What's on Offer

  • Hourly rate range 15.40-17.24
  • Full-time role based in Hackney.
  • Supportive team environment with opportunities for development.
  • Direct impact on improving housing services and resident satisfaction.
  • A chance to work in a community-focused organisation with real purpose.



This is an excellent opportunity for a motivated individual to develop their skills within the not-for-profit sector. Apply today to join the team as a Housing Services Assistant.

Contact
Sarah Wigley
Quote job ref
JN-092025-6844220
Phone number
+442072692256

Job summary

Job function
Business Support
Subsector
Housing
Sector
Property
Location
London
Contract type
Temporary
Consultant name
Sarah Wigley
Consultant phone
+442072692256
Job reference
JN-092025-6844220