HR Service Expert Performance Management - AVP

City of London Permanent
  • Financial Servcies Firm
  • Scope to partner with stakeholders on an EMEA wide level

About Our Client

A Financial Services firm based in the City of London.

Job Description

A HR Service Expert Performance Management - AVP to have the following responsibilities for a number of services across entities and locations in the Region:

Performance Management Service Subject Matter Expert

  • Subject Matter Expert in the policy, processes, systems and providers that support the services HR Services delivers
  • Delivers an expert consultancy service to the business, strategically partnering to build relationships and to understand their needs and proactively deliver solutions
  • Thought leader who connects with external and internal (across Regions) sources of good practice and proactively contributes to continuous improvement
  • Applies excellent judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for HR's customers, cost and risk
  • Partner with the business (employees and managers) to drive adoption and compliance with the service procedures
  • Contribute to "forward scanning" of the business, regulatory and legislative environment and proactively respond to legislation and regulation to ensure the service is compliant and take advantage of the opportunities it provides
  • Carrying out processes, procedure and tractions as per manuals, training and systems work-flow
  • Dealing with more complex request and transactions especially when they are nonstandard, or exceptions to policy and process
  • Undertaking appropriate controls to ensure the quality and accuracy of the transaction - quality assure HR administrators work
  • Responding accurately and in a timely manner to employee and managers requests and queries via phone, email, instant message, or face to face interactions - Deal with more complex queries - non-standard, or exceptions to policy and process
  • Produce regular key performance indicators and key risk indicators for the service
  • Actively managing service vendors - day to day contact, directing them on priorities and reviewing their deliverables, provide feedback to vendor manager and attending service review meetings with the vendor
  • Being a strong and reliable team member who supports others achieve the Departments goals and objectives * Ensure data accuracy and integrity
  • On a Regional basis, define requirements, complete change requests and conduct testing of HR systems including Oracle HR, Cognos, SuccessFactors
  • Play a role in the HR system support model in investigating queries and issues from a functional perspective before escalating to technical support teams
  • Actively participate in the HR system release and upgrade cycle - read release notes and produce an impact assessment, conduct user acceptance testing and go live and post go live support
  • Be an active member of the Service Design Authority and support the governance of HR systems

Employee Experience

  • Contribute to the positive employee experience of HRs services, processes and systems throughout the Region
  • Enact employee experience principles and standards and their metrics through the service they deliver
  • Encourage adoption of the employee experience principles and standards as new services are implemented or changed

HR Third Party Supplier Management

  • Measure the performance of providers ensuring that they deliver services on time, on budget and to the right quality levels and that they comply with the Groups third party risk management framework.

Policy development

  • Support the regular review and upgrading of HR policy and procedures to ensure that they are efficient and in line with the ever-changing landscape of the Group and the external market
  • Support activities to ensure that policies remain compliant with legislation and regulations. Undertake actions to ensure that the Group and its employees correctly follow the policy

Project Management

  • Manage cross entity or location projects that change and improve these services and systems including regulatory projects and strategic business projects that require changes to be made/new services and functionality
  • Develop project charters, Provide project management updates - progress, risks, issues, Define business requirements, Conduct impact assessments, Produce project deliverables, Conduct end user testing, Produce and execute cut over plans, Provide post go-live support

The Successful Applicant

A HR Service Expert Performance Management - AVP with:

  • Deep experience and knowledge in delivering the services listed above
  • Considerable experience with the systems used to deliver the service
  • Strong customer services focus
  • Good project manager with a track record of delivering projects on time, to budget and the right quality levels
  • Strong client relationship management skills with the ability to translate business requirements into technical solutions
  • Strong interpersonal empathetic and listening skills
  • Good verbal and written communication skills
  • Ability to work collaboratively and influence peers and managers
  • Is able to be versatile and adaptable as the situation dictates to deal positively with ambiguity
  • Good eye for and attention to detail
  • Critical thinking and analytical in approach to business challenges
  • Ability to think creatively and be innovative in solutions that are delivered
  • Experience in leading and managing teams
  • Ability to build relationships and influence people
  • Experience in working with people from different countries and cultures
  • Numerate, logical, organised, flexible and creative approach to problem solving
  • Natural intellectual curiosity and a good understanding of our business
  • Degree level education or equivalent professional qualifications is desirable
  • High level of IT literacy in particular Excel
  • While committing to the team objectives, demonstrate personal accountability for delivery of personal actions
  • Demonstrable ambition and clear desire to contribute to both personal and Bank's growth & development
  • Acts with highest standards of integrity and fairness to colleagues and clients

What's on Offer

A competitive salary and benefits package depending on skills/experience.

Adrian Dawson
Quote job ref
Phone number
+44 20 7776 5934

Job summary

Human Resources
Shared Services
Financial Services
City of London
Contract type
Consultant name
Adrian Dawson
Consultant phone
+44 20 7776 5934
Job reference