HR Technology Administrator

The HR Technology Administrator will have the following accountabilities and responsibilities across entities and locations in the EMEA region:

SF Service Support:

• Daily monitoring of interfaces between SF Platform and Core HR system (Oracle HR), liaising with the WFA team to ensure any data errors are corrected in a timely way.
• Monitoring of SF platform performance (including integrations), escalating any technical issues where necessary.
• Supporting HR Tech module SMEs with delivery of change requests, which may include engaging with the SI Partner and/or SAP. Tasks include basic configuration, writing test scenarios/scripts, executing testing, defect resolution, updating config workbooks and process documentation.
• Providing support for the SF release management process. Includes reviewing release notes and attending supplier and SI partner webinars, performing regression testing, arranging and facilitating user acceptance testing, preparing release communications for administrators and end-users.
• Providing support for reporting, including creating and/or updating table and canvas reports within Report Centre to meet business requirements.
• Working with IT Security colleagues to ensure any new/updated Role Based Permissions are accurately reflected in the company access management system.
• Participating in the HR Technology Change Management meeting (fortnightly) and Design Authority forum (monthly), where proposed solutions and enhancements are presented for discussion, debate and approval.
• Following and promoting system controls and procedures to ensure data quality, accuracy and security

Customer Support:

• Initial HR Technology contact point for escalated queries that cannot be resolved by primary support tiers, providing functional expertise to resolve.
• Escalating issues where necessary - internally within the HR Technology team or to IT or other colleagues, and externally to the SI Partner and/or software supplier, and tracking and driving tickets to resolution.
• Managing the SF Administration MS Teams Group and sub-channels, ensuring that admin guidance and other documentation is up-to-date, publishing news and announcements, and encouraging participating and knowledge-sharing.

Project Support:

• Providing support to strategic and high priority business projects that require changes to the SF platform, such as re-organisations

Excel Tools Support

• Support the maintenance and version control of Excel Tools used by HR colleagues in the execution of annual processes such as Performance Reviews.
• Support the delivery of any approved changes to the Tools following approval at HR Change Management forum.
• Provide end-user guidance and support for the Tools.
• Keep any published versions of configuration/specification documents and user-guides updated.