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- An exciting opportunity to lead & implement IT change within a growing business
- Gain in-depth market knowledge from market leading business
About Our Client
My client are the UK's largest garden retailer
Job Description
- Providing a point of contact for complex support issues which require a deeper knowledge of IT infrastructure and related systems.
- Introducing improvements to the IT ticketing solution
- Using initiative and quick thinking to solve issues whilst minimising disruption to the business or operation.
- Proactively identifying any possible improvements to team procedures with
- consideration of cost and waste.
- Documenting processes as required
- Providing a well-run, highly available service to our customers within - Ensuring that reporting is provided and, when set, service level agreements are being
The Successful Applicant
- Proven capability of providing 2nd and 3rd line support
- Advanced knowledge of Microsoft Windows and Office products including O365, Word, Excel, Access
- Demonstrated ability to analyse and resolve complex hardware and software problems that require in-depth troubleshooting skills to determine root cause
- Team player, with strong interpersonal skills
What's on Offer
- Salary paying up to £46,000
- Excellent training and progression
- Dynamic working environment
- Competitive benefits package
Contact
Jonathan Slater
Quote job ref
JN-092021-3572474
Phone number
+44 141 331 7963
Job summary
- Sector
- Technology
- Subsector
- IT Support
- Industry
- Technology & Telecoms
- Location
- Edinburgh
- Contract type
- Permanent
- Consultant name
- Jonathan Slater
- Consultant phone
- +44 141 331 7963
- Job reference
- JN-092021-3572474
