IT Applications Support Manager

City of London Permanent
  • Fantastic opportunity for an IT Applications Support Manager
  • Join a culture that fosters a culture of collaboration, growth and learning

About Our Client

More than 30 years of unpicking the most complex business challenges with simple, uncommon sense.We're an international consulting firm, but we've never seen size as an end in itself. Our expertise is focused on a few core specialisms, allowing us to deliver results that get noticed.

Our people are agile thinkers, cut from different cloths but united by a relentless curiosity and desire to solve problems.

Job Description

  • Maintains business applications -- Professional Services Automation (PSA), Financial accounting software, HRIS and LMS, Expense tracking, etc
  • Understands business stakeholder requirements though deep collaboration with the functions
  • Manages an IT roadmap of application implementations, integrations, and improvements (including both the high-level roadmap and the more detailed change management process)
  • Leads system lifecycle (deploy, upgrade, retire) projects to ensure it meets scope, quality, timelines, and budget constraints
  • Oversees and tests DR and backup plans
  • Communicates project status and appropriately escalating issues to various stakeholders (technical & non-technical)
  • Leads cross-functional teams to troubleshoot application problems as they arise
  • Develops and supports product owners



Key Relationships:

  • Product Owners / functional leaders
  • 3rd party suppliers (software vendors, service providers)
  • IT Infrastructure team
  • Information Security & Privacy
  • Head of Systems

The Successful Applicant

Behavioural Skills:

  • Excellent project management skills - provides clarity on priorities and timelines and provides transparency into initiative status and project risks
  • Ability to communicate and drive alignment across functions
  • Ability to multitask, prioritize, and manage time efficiently in a fast-paced and entrepreneurial environment
  • Ability to adapt working style / operating model to the team around you (while helping educate your colleagues with better ways of working)
  • Ability to take responsibility and work autonomously
  • Excellent documentation skills

Experience, Skills & knowledge:

  • Experience managing enterprise IT applications
  • Competency with Microsoft 365 and Azure
  • Competency with Salesforce.com and its ecosystem
  • Experience implementing new applications or replacing old applications
  • Experience managing or understanding of application integrations
  • Awareness and application of data protection and GDPR in relation to the use of technology for information storage



Educational Level/professional qualifications (ideal requirement)

  • Bachelor's degree in information technology, computer science, engineering, or a related study.
  • At least 5 years of experience with Enterprise IT applications - build or run positions

What's on Offer

  • Bonus 10-15% based on performance and how the firm does
  • Private healthcare
  • £500 wellbeing subsidy
  • Maternity/paternity pay
  • 25 days holiday
  • Annual away weekends
  • Training - individual & functional
Contact
Heta Patel
Quote job ref
JN-052022-5602782
Phone number
+44 207 269 2286

Job summary

Sector
Technology
Subsector
Applications Support
Sector
Business Services
Location
City of London
Contract type
Permanent
Consultant name
Heta Patel
Consultant phone
+44 207 269 2286
Job reference
JN-052022-5602782