IT Applications Support Manager

Job Description
Summary
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Fantastic opportunity for an IT Applications Support Manager
Join a culture that fosters a culture of collaboration, growth and learning

About Our Client

More than 30 years of unpicking the most complex business challenges with simple, uncommon sense.We're an international consulting firm, but we've never seen size as an end in itself. Our expertise is focused on a few core specialisms, allowing us to deliver results that get noticed.

Our people are agile thinkers, cut from different cloths but united by a relentless curiosity and desire to solve problems.

Job Description

Maintains business applications -- Professional Services Automation (PSA), Financial accounting software, HRIS and LMS, Expense tracking, etc
Understands business stakeholder requirements though deep collaboration with the functions
Manages an IT roadmap of application implementations, integrations, and improvements (including both the high-level roadmap and the more detailed change management process)
Leads system lifecycle (deploy, upgrade, retire) projects to ensure it meets scope, quality, timelines, and budget constraints
Oversees and tests DR and backup plans
Communicates project status and appropriately escalating issues to various stakeholders (technical & non-technical)
Leads cross-functional teams to troubleshoot application problems as they arise
Develops and supports product owners

Key Relationships:

Product Owners / functional leaders
3rd party suppliers (software vendors, service providers)
IT Infrastructure team
Information Security & Privacy
Head of Systems

The Successful Applicant

Behavioural Skills:

Excellent project management skills - provides clarity on priorities and timelines and provides transparency into initiative status and project risks
Ability to communicate and drive alignment across functions
Ability to multitask, prioritize, and manage time efficiently in a fast-paced and entrepreneurial environment
Ability to adapt working style / operating model to the team around you (while helping educate your colleagues with better ways of working)
Ability to take responsibility and work autonomously
Excellent documentation skills

Experience, Skills & knowledge:

Experience managing enterprise IT applications
Competency with Microsoft 365 and Azure
Competency with Salesforce.com and its ecosystem
Experience implementing new applications or replacing old applications
Experience managing or understanding of application integrations
Awareness and application of data protection and GDPR in relation to the use of technology for information storage

Educational Level/professional qualifications (ideal requirement)

Bachelor's degree in information technology, computer science, engineering, or a related study.
At least 5 years of experience with Enterprise IT applications - build or run positions