IT Infrastructure Operations Analyst

    London Permanent £37,500 - £47,500
  • Responsible for running the IT Infrastructure environment.
  • Dealing with escalated end user issues and queries through to resolution.

About Our Client

Global Fund Manager within the Financial Services space.

Job Description

  • Ensure all patching and vulnerability management is kept up-to-date and emergency patches are added ASAP
  • Provide reporting on vulnerability management to the global IT team on a weekly basis
  • Plan and run upgrades as necessary on the existing IT infrastructure ensuring that the systems do not become end-of-life.
  • Provide BAU operations support and infrastructure project capability for all aspects of the internal IT infrastructure including but not limited to the desktop, server, network and telephony infrastructure
  • Ensure IT incidents are dealt with and logged in the defined service desk tool, track through to resolution and where possible implement steps to prevent re-occurrence
  • Conduct appropriate levels of troubleshooting and ensure that high priority incidents or incidents that require more detailed technical knowledge are resolved and escalated to senior IT members
  • Act as an escalation point for other members of the team and the wider IT department
  • Send timely communications to the impacted business users when a service impacting incident occurs or scheduled maintenance is planned
  • Liaise with external vendors for issues relating to IT infrastructure or external vendors providing cloud solutions that deliver solutions relating to the core IT operating environment eg: AWS, Microsoft or Azure
  • Maintain and perform documented standard operating procedures relating to things like patching, backups, monitoring,capacity management that keep the IT infrastructure up to date
  • Ensure all changes are logged in the defined change control system and obtain the information before proceeding with the change

The Successful Applicant

  • Strong knowledge of the Microsoft stack and key technologies associated with it. Active Directory, Group Policy, DNS, DHCP and TCP/IP
  • Strong knowledge on the fundamentals of networking including TCP/IP and routing
  • Networking technologies including Cisco router/switch management and troubleshooting
  • MS exchange, SQL, Endpoint configuration manager and Citrix XenApp
  • Exposure to cloud providers such as AWS, MS Azure and O365
  • Virtualisation technologies such as VMware and Hyper-V
  • Storage technologies such as SAN, DAS and RAID
  • Strong knowledge on IT fundamentals
  • Positive can do attitude
  • Flexible and adaptable.

What's on Offer

  • Salary: £37K - £47,500 basic
  • Up to 20% discretionary bonus
  • 10% Pension scheme
  • Holiday
  • Private health-care

Shift Patterns:

  • 8-4pm
  • 9am-5pm
  • 10am-6pm
  • on call - shift pattern Monday to Monday 6pm - 8am
Kirsty Tutton
Quote job ref
Phone number
+44 207 645 1430

Job summary

IT Support
Technology & Telecoms
Contract type
Consultant name
Kirsty Tutton
Consultant phone
+44 207 645 1430
Job reference