IT Service Delivery Manager

Newport Permanent £50,000
  • IT Service Delivery Manager - building a 24/7 Helpdesk
  • IT Service Delivery Manager - international high growth client

About Our Client

My client is a high growth Technology business based in Newport.

Job Description

  • Responsible for the Global environment, including local network & storage, laptops, tablets, cloud services, device management.
  • Ensure that all BCP/DR systems are in place and tested to the required SLA's.
  • Assist in determining, documenting and measuring performance against SLAs/KPI's
  • Continuous improvement in efficiency, reliability and performance of IT services to the internal customer base.
  • Ensure service desk is functional 24x7.
  • Ensure out of hours support is available and able to resolve issues as required.
  • Monitor, manage and improve SLAs/KPI's for 3rd parties.
  • Primary project manager for all global IT service projects
  • Escalation point for both customers and IT helpdesk staff should an issue require escalating and manage their expectations
  • To develop consistency of processes in provision of services
  • Ensure pro-active monitoring is in place for global systems/infrastructure
  • Continue to improve processes and solutions to provide efficient/reliable support
  • Develop and maintain policies and procedures.

The Successful Applicant

  • Ability to work under pressure and manage multiple projects.
  • Proven experience of managing an IT service desk.
  • Proven experience of working within standards such as ISO27001.
  • Experience of implementation within an IT service team, delivering noticeable improvement in experience for users.
  • Procedure creation and development.
  • People management.
  • Excellent customer service skills.
  • Experience in a wide range of technologies.
  • Excellent written and oral communication skills.
  • Budget management
  • ITIL implementation experience. Preferably holding a current qualification.

What's on Offer

£50,000 + bonus + additional benefits

Rory Kirkman
Quote job ref
Phone number
+44 117 906 5140

Job summary

Contract type
Consultant name
Rory Kirkman
Consultant phone
+44 117 906 5140
Job reference