IT Service Delivery Manager

Edinburgh Permanent
  • Fantastic Renewable Energy Client in the Heart of Edinburgh
  • Agile Working, Great Bonus and Benefits

About Our Client

Fantastic Renewable Energy Client with a European footprint and presence in Central Edinburgh.

Job Description

  • Contribute to the delivery of the end user IT services to the business and support projects.
  • Responsible for setting up and managing outsource vendors who provide 1st and 2nd line support and work with internal IT to delivery best in class service.
  • Responsible for commercial contracts for all outsourced IT services and maintain a commercial database of all services.
  • Maintain a service catalogue of all IT services including assets and software.
  • Ensure the IT team operating objectives and standards of performance are met
  • Responsible for IT service standards and consistency across the group
  • Ensure that all changes in legislation/regulation that affect licensing records/details and software are addressed and dealt with in a timely manner
  • Ensure Delivery of monthly service reports and present to IT Director and IT leadership team.
  • Work in partnership with the other teams to ensure the overall delivery of the IT policies and objectives, procurement, and budgeting.
  • Responsible for the effective and efficient operational performance of business systems and applications working with the Business Applications Manager (Peer).
  • Maintain a stable and reliable environment for all IT systems and networks capable of delivering on agreed service levels and follow cybersecurity best practice following guidelines set by IT Security Manager (peer)
  • Define, review, and monitor IT KPI's and ensure the team deliver against them.
  • Ensure that IT adhere to and deliver against agreed SLAs with the business. The role will help defining those.
  • Responsible for the management of mobile phones and smartphones.
  • Work closely with IT Leadership Team, HR team on the development and implementation of training programmes to raise awareness of IT productivity tools.
  • Implement an ITIL based environment methodology
  • Maintain a high level of understanding of current and future technologies with a view to their level of appropriateness to the business.
  • Ensure an IT Disaster Recovery Plan is in place, validated and tested regularly
  • Ensure that Regular and controlled maintenance of the systems and applications follows change control with minimum impact to users.
  • Deliver IT projects on time and to budget. Work with IT leadership team to deliver new initiatives.
  • Carry out induction training and development programs, working with IT leadership and HR team.

The Successful Applicant

  • Demonstrated knowledge and experience in delivering IT systems and services in a mission critical environment.
  • Commercial, with evidence of the ability to deliver pro-active and reactive plans.
  • Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans to set targets.
  • Computing degree or equivalent experience
  • Accreditation in a project management methodology
  • Accreditation in a service delivery methodology, ITIL is a must.
  • Experience of leading/managing others to include training, development, motivating and setting goals
  • Demonstrated proficiency using key software (Word, Excel, PowerPoint, Outlook, Visio, Project)
  • Attention to detail
  • Good verbal and written communication skills
  • Ability to meet financial targets
  • Demonstrated ability to interact effectively with people at different levels

What's on Offer

Great Salary, Bonus structure and Benefits with Agile Working.

Craig Drummond
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Job summary

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Craig Drummond
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