IT Service Design and Transition Manager

Gloucestershire Permanent
  • Be part of the start of a fantastic Journey in Service Design and Transition.
  • Hybrid working with travel to HQ in Gloucestershire.

About Our Client

Our client is a well-established manufacturing and production company based in Gloucestershire. They are a large, international organisation with a workforce of over 7,500 employees globally. The company is known for its commitment to innovation and its state-of-the-art technology solutions.

Job Description

  • Accountable for establishing, documenting, and publicising the Service Design & Transition processes and strategy, which will include the Service Design Package & Service Level packages.
  • Ensure the proposed solutions fit within the IT Operating model and IT Strategy.
  • Guarantee all acceptance criteria and Go Live requirements have been met ensuring a seamless delivery into live operations.
  • Provide Service Designs in the form of high to low-level Service Designs documenting and discussing with the relevant Service Owners or delegates what is required to deliver, operate, and manage the services to be consumed by the customer.
  • Design and document how services and solutions will be monitored, maintained, and reported against, including what Service Levels the service will deliver (including contractual obligations, service level agreements, 3rd party service measurements and engagement approaches and any further metrics and KPIs).
  • Assist in the development of existing ITIL processes (Incident, Request, Problem, Change, Capacity, Risk, etc) to ensure consistent application and delivery across all services and support teams.
  • Manage the Service Design of a portfolio of projects - being responsible for the relevant documentation throughout the Project and Service Lifecycles.
  • Manage the transition of new or changes to services into live, ensuring that they meet the standards and criteria for implementation into the production environment, including communicating to relevant stakeholders/customers on these changes.
  • Collaborate with Project Managers, Finance, Procurement, Service Owners and technical individuals to ensure services, and non-functional requirements are documented, commercialised, and invoiced.
  • Engage with a wide variety of stakeholders across a globally federated business across all levels, setting expectations and confirming requirements on the appropriate Design and Transition plans.

The Successful Applicant

The successful Group IT Service Design and Transition Manager should have:

  • Degree or relevant equivalent experience.
  • ITILv4 Foundation required
  • ITIL Service Design best practises
  • Excellent interpersonal skills and a friendly and helpful attitude
  • Ability to organise yourself and initiate work actions proactively.
  • Ability to support others in driving actions to a completion.
  • The confidence to challenge constructively and support others in doing the same.
  • Outstanding communication skills, both written and verbal.
  • Creative problem solver with the ability to deliver pragmatic solutions.
  • Able to and encourage collaboration across teams and able to manage complex stakeholders.
  • Demonstrable evidence of working effectively as part of a team.
  • A strong sense of financial and commercial awareness.
  • Understanding of Project Management methodologies
  • Proven track record in Incident, Problem, Change, Release desired.
  • The ability to communicate effectively with all levels of the business, up to director level.

What's on Offer

On offer for the Group IT Service Design and Transition Manager is:

  • Annual Salary between £60,000 - £65,000
  • Hybrid working is welcomed, will be requirement to travel to Gloucestershire
  • An excellent benefits package including: Private Medical, Dental insurance, up to 10% company contribution toward pension, 27 days annual leave + much more
  • The opportunity to work in an innovative, international company
  • A supportive work culture with a focus on employee development
Contact
Henry Bishop
Quote job ref
JN-042024-6408023
Phone number
+44 117 906 5157

Job summary

Job function
Technology
Subsector
Service Design
Sector
Industrial / Manufacturing
Location
Gloucestershire
Contract type
Permanent
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference
JN-042024-6408023