IT Service Desk Analyst's

Newport Permanent £22,000 - £30,000
  • Fantastic opportunities to join a growing business in Newport, 8 vacancies avail
  • Must be open to working 24/7 - 4 on 4 off shifts (Day and Night)

About Our Client

Our client are a leading business in their field whom are growing exponentially.

Job Description

The IT Service Desk Analyst's will:

  • Provide first line helpdesk and end user support to staff, clients and visitors
  • Assist in the care and maintenance of computing, network and office equipment
  • Diagnose and troubleshoot technical issues with software and hardware
  • Prioritise, log and track multiple issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate teams
  • To install and configure software applications
  • Be the link between our internal customers and IT department
  • Proven work experience as a Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of applications, computers, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Active Directory, Azure and Office 365
  • Cyber security, Antivirus & Firewalls
  • Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
  • Strong prioritisation and organisation skills with the ability to handle multiple tasks at once

The Successful Applicant

The successful IT Service Desk Analyst's:

  • Able to work under pressure and manage multiple projects.
  • 1+ years (s) experience in a similar helpdesk environment.
  • Excellent customer service skills.
  • Experience in a wide range of technologies.
  • Excellent written and oral communication skills.
  • Working within an ITIL environment. Preferably holding a current qualification.
  • Technical qualifications such as Comptia A+, Network + would be advantageous.
  • Experience of Agile methodologies would an advantage.
  • Ideally live local to Newport for commuting, parking available on site.

What's on Offer

The Service Desk Analyst's will be offered:

Salary ranging between £22,000 - £30,000 per annum

24/7 weekly rota including days and nights, 4 days on 4 days off consisting of 10 hour shifts

Shift allowances to be confirmed

Great benefits package

New team, offering great opportunity, progression and learning new skills

Henry Bishop
Quote job ref
Phone number
+44 117 906 5157

Job summary

Contract type
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference