IT Service Manager - Global Manufacturer - Bridgend

Bridgend Permanent
  • IT Service Manager - Previous IT service management experience vital
  • IT Service Manager - Ability to travel internationally required

About Our Client

My client is a a market leading manufacturer of building supplies. They are a global organisation with ambitious plans to grow further and require an experienced IT Service Manager to join their existing service team. This role will be based in the Bridgend office with occasional travel both internationally (when permitted) and within the UK.

Job Description

The successful IT Service Manager will be responsible for:

  • Scoping new IT service provision to various internal customer teams, including budgeting and SLAs
  • Mobilising delivery teams to create and implement agreed services
  • Working with customers through the full lifecycle of their IT services or assets to ensure high level of utilisation and benefits realisation
  • Engaging with stakeholders at all levels to understand IT service requirements
  • Working closely with wider IT and digital function to ensure proposed IT solutions meet business requirements
  • Liaising with stakeholders and colleagues both in the UK and abroad to ensure successful service delivery

The Successful Applicant

The successful IT Service Manager will possess:

  • Demonstrable experience as an IT Service Manager responsible for the identification, scoping and delivery of IT services across a complex organisation
  • Fantastic stakeholder management skills and ability to communicate with people at all levels and in different locations around the world
  • Experience of managing IT budgets
  • Flexibility around travel both within the UK and abroad (up to once per month on average)
  • Experience of a range of IT methodologies and frameworks e.g. ITIL, agile, scrum

What's on Offer

Competitive and negotiable salary + excellent benefits including:

  • 5% matched pension from day one, rising to up to 10% matched after 5 years service
  • 30 days holiday + bank holidays
  • Healthcare cash plan
Adam Hutchings
Quote job ref
Phone number
+44 117 906 5147

Job summary

Contract type
Consultant name
Adam Hutchings
Consultant phone
+44 117 906 5147
Job reference