IT Support Analyst
Clydebank
Permanent
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Bullet points
Opportunity to broaden your professional skill set and explore new opportunities
Platform for self development and excellent career progression
About Our Client
My client are a global logistics business.
Job Description
- Troubleshoot, Problem Solve and fix and resolve IT issues efficiently and effectively
- Build, service and maintain networks including site visits when required for build, refresh and out of management tasks
- Provide good customer service to our user base through telephone,email and remote communications
- Ensure IT Support processes are followed and documented
- Ensure that the asset database is maintained at all times
- Responsible for installing authorised software on desktops/laptops as required
- Responsible for supporting issues with IT equipment including scanners and printers
- Working closely with stakeholders in the business to improve customer relations and technical support
- Where required to do so supervise/mentor junior IT support technicians as required
The Successful Applicant
- Must have proven experience providing 2nd Line Support
- Advantageous to have experience supporting PC hardware, printers, scanners, peripherals and mobile devices
- Desirable to have Degree or HNC/HND in IT or related subjects
- Must have drivers license - Willing to travel to different sites
- Experience of MS Office including Office 365
- Knowledge of Windows 7 & 10
- Active Directory Administration
What's on Offer
- Salary paying up to £25,000
- Opportunity to travel globally
- Excellent training and career progression
- Great benefits package