IT Support Analyst

Leicestershire Temporary
  • Global Organisation
  • A great opportunity to enhance your skill set

About Our Client

  • A large global organisation with sites across the UK

Job Description

  • To provide on site and remote IT technical support for all of the clients sites with travel to other sites where required.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Perform end user equipment setup, installation & deployment according to the organisations standards.
  • To work effectively with 2nd and 3rd line support
  • Performs basic diagnosis and support of infrastructure issues, following defined procedures to monitor systems, resolve problems and completes regular system checks.
  • Monitor tickets sent from global service desk
  • Support 80 machines
  • Provide support for 2.5k users

The Successful Applicant

  • Relevant 1st and 2nd line support experience and technical field support
  • knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/ 10) and understanding of Windows Server environment a benefit
  • Experience using and troubleshooting Microsoft Office / Office 365
  • Experience in machine roll out and build
  • Excellent understanding of end user hardware set-up and configuration
  • Excellent telephone manner and face to face communication skills
  • Strong team player who emphasis is on quality customer service
  • Service focused approach when responding to incidents, problems, changes, projects
  • ITIL Knowledge

What's on Offer

  • Competitive Day Rate
  • Chance to Enhance your skill set
Anthony Francis
Quote job ref
Phone number
+44 121 634 6961

Job summary

IT Support
Technology & Telecoms
Contract type
Consultant name
Anthony Francis
Consultant phone
+44 121 634 6961
Job reference