IT Support Analyst

City of London Permanent £35,000 - £55,000
  • IT Support Analyst - leading commodity trading firm
  • Join a small team supporting a busy trading floor in a growing organisation

About Our Client

This is a leading commodity trading firm with a specialism in the energy markets. This role is to join a small team on a busy trading floor within a dynamic trading environment alongside highly skilled and experienced colleagues.

Job Description

  • Day to day support of computing needs (Hardware, Software, Mobile Devices). familiarity with PC/Server hardware (Windows and Linux based) and common office applications in a network environment (MS office, Printers, VoIP Phone support, Active Directory, Remote Desktop)
  • New user setup, hardware installation, permissions, application testing
  • Configuration and deployment of workstations, telecom equipment and mobile devices such as laptops, mobile phones
  • Provide onsite data-centre support for servers, networking and telecom equipment and mobile devides such as laptops, mobile phones
  • Provide on-site data-centre support for servers, networking and telecom equipment
  • Participate in firm wide monitoring of critical systems and determine escalation as necessary
  • Provide coverage for BoD/EoD tasks, twice weekly and holidays
  • Understanding user requirements and able to prioritise and escalate issues as required
  • Handling of intrady support requests and prioritising based on understanding of the given work environment and working independently to resolve issues / tasks in a timely manner.

The Successful Applicant

  • Ability to liaise with business as well as technical personnel working through projects and issues
  • Strong decision making skills and ability to demonstrate sound judgement
  • ability to automate repetitive tasks using scripting (Python, PowerShell, Bash)
  • proven experience of 1st and 2nd line support / IT support
  • experience of working within the Financial Services space

What's on Offer

  • Salary: £35K - £55K depending upon experience
  • Zero excess private health insurance
  • Gym discount
  • Educational opportunities
  • Fully stocked fridge / pantry
  • sponsored social events
  • Games room
  • Pension scheme
  • Bonus scheme
Kirsty Tutton
Quote job ref
Phone number
+44 207 645 1430

Job summary

Contract type
Consultant name
Kirsty Tutton
Consultant phone
+44 207 645 1430
Job reference