IT Support Analyst

Liverpool Permanent £22,000 - £24,000
  • IT Support Analyst - Liverpool
  • To provide IT support, call contact & operational support for all customers

About Our Client

Michael Page are delighted to be partnering with a well renowned not for profit organisation.

Job Description

Key responsibilities:

  • To assist in providing solutions and support for the Desktop environment, telecoms provision and FOH IT solutions. Ensuring the provision is consistent, of a high standard and complies with SLAs agreed with the organisation to meet the business' needs.
  • To provide first level support for helpdesk calls and change requests for the Desktop and Intel Server environments, Front of House Interactives and Audio Visual environments, for resolution within set SLA's
  • Support the IT infrastructure provision, ensuring the security and integrity of the network and systems is maintained and monitored. Including virus protection is kept up-to-date, scheduled activities, including backups, are completed successfully, in line with SLA.
  • Follow the agreed Change management processes to reduce unplanned outages.
  • To aid in documenting relevant processes and procedures to ensure that a consistent, high standard of support is provided to users.
  • To aid in maintaining user profiles to specified processes and procedures.
  • Ensure full asset inventories are maintained for all IT equipment and software used by the business, ensuring that records are kept of software licenses, any guarantees or maintenance contracts and any repairs or replacements carried out.
  • To aid with the appropriate management, maintenance & support telecommunications systems, including switchboards, communications equipment, mobile phones, etc.
  • To assist with the purchase of new telephone and computer equipment, software and consumables.
  • To record all helpdesk calls and change requests in the IT Unit's helpdesk system and to follow through each assigned task to a satisfactory completion, ensuring that all tasks are completed first time and on time where possible.
  • To assisting in the processing of orders, invoices, Goods Received Notes and all other procurement and financial documents for authorisation and to file and record all related information.
  • To record and keep abreast of departmental details such as maintenance contracts, license agreements, subscriptions, warranties, expiry dates, repairs or replacements carried out, serial numbers, and so on.
  • To ensure that scheduled activities, including backups, are completed successfully, in line with SLA. Ensuring quality of backups - tapes and restore capabilities.

The Successful Applicant

Key Experience needed:

  • Able to communicate effectively at all levels within both business and IT teams.
  • Strong analytical and problem solving skills
  • To stay abreast of technologies and report on new technologies as appropriate
  • Microsoft Desktop Operating Systems.
  • Microsoft Applications - particularly Office and Email solutions
  • Understanding of voice communications & telephone systems
  • Customer focused approach, with strong interpersonal skills
  • Team Working

  • A high degree of initiative, self-motivated, and attention to detail when carrying out duties

Ability to prioritise workload in line with business priorities, exercise sound judgement, and decision making ability

What's on Offer

Salary: £22,000 - £24,000 + Hybrid Working

Karim Afifi
Quote job ref
Phone number
+44 161 829 0365

Job summary

Contract type
Consultant name
Karim Afifi
Consultant phone
+44 161 829 0365
Job reference