IT Support Analyst

Warrington Permanent £25,000 - £30,000
  • IT Support Analyst - Warrington
  • Offering a wide range of support for the business' users

About Our Client

Michael Page are delighted to be partnering with a highly successful retail business based in Warrington.

Job Description

Key Responsibilities:

  • Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels. To identify issues, provide and advise suitable solutions and actions.
  • Accurate logging and record keeping of all issues and queries in the IT Service Management Software.
  • Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress.
  • To become a core business system subject matter expert.
  • To provide support to the companies' desktop solutions and management of active directory, user maintenance processes and Microsoft Office products.
  • Liaising with the Operational Support team as required to facilitate onsite systems and support activities.
  • To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes.
  • To assist with the management and record keeping of all IT assets including hardware and software licensing.
  • Installation and configuration of systems applications when necessary and with third parties.
  • To assist other team members in testing, troubleshooting and diagnosing problems.
  • Ensure 'best practice' systems procedures are followed and adhered to.
  • Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes.

The Successful Applicant

  • Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
  • Excellent customer care skills, ability to communicate effectively to help employees resolve their issues and feel satisfied with the experience.
  • Excellent written and verbal communication skills with a professional and, confident telephone manner.
  • Good knowledge of Microsoft PC and Network operating environments and associated applications.
  • Experience of working within a high-profile administrative environment
  • Be driven and hardworking

What's on Offer

Salary: £25,000 - £30,000

Contact
Karim Afifi
Quote job ref
JN-112021-4511100
Phone number
+44 161 829 0365

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Karim Afifi
Consultant phone
+44 161 829 0365
Job reference
JN-112021-4511100