IT Support Engineer

Derbyshire Temporary
  • Renowned Client
  • A large transformation programme

About Our Client

A large customer centric organisation, who is going through a large transformation programme, bringing their IT service in the digital age.

Job Description



RESPONSIBILITIES

  • To provide on site and remote IT technical support for all of the clients sites with travel to other sites where required.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Support users in the use of Computer equipment by preparing and providing necessary training and advice.
  • To ensure IT end user equipment adheres to policies, procedures and standards (incl security), preparing exception reports and resolution plans for management.
  • Perform end user equipment setup, installation & deployment according to the organisations standards.
  • To work effectively with 3rd line support, allocating more complex issues to the relevant infrastructure engineer, coordinating with other members as required and escalating if issues go beyond defined SLAs.
  • To liaise with and arrange for external technical support where problems cannot be resolved in house, ensuring escalation up the IT management chain.
  • Performs basic diagnosis and support of infrastructure issues, following defined procedures to monitor systems, resolve problems and completes regular system checks.
  • On site, Remote and Field Support.

The Successful Applicant

  • Relevant 2nd line support and technical field support experience
  • Windows 7/ 10) and understanding of Windows Server environment
  • Experience using and troubleshooting Microsoft Office / Office 365
  • Experience using and troubleshooting Smartphone devices/tablets, including MDM tools
  • Excellent understanding of end user hardware set-up and configuration
  • Basic networking skills with Cisco switches /routers
  • Basic virtualisation experience with VMWare virtual machines
  • Excellent telephone manner and face to face communication skills
  • Strong team player who emphasis is on quality customer service
  • Service focused approach when responding to incidents, problems, changes, projects
  • ITIL Knowledge
  • Previous experience with Field and on call technical support



Advantageous

  • Azure
  • Intune
  • SCCM/MECM
  • Zscaler

What's on Offer

  • Long Term Contract
  • Competitive Day Rate
  • Friendly and experienced team
Contact
Anthony Francis
Quote job ref
JN-012022-5244810
Phone number
+44 121 634 6961

Job summary

Sector
Technology
Subsector
IT Support
Industry
Technology & Telecoms
Location
Derbyshire
Contract type
Temporary
Consultant name
Anthony Francis
Consultant phone
+44 121 634 6961
Job reference
JN-012022-5244810