IT Support Engineer

Glasgow Permanent
  • Dynamic working environment with excellent career progression
  • Platform to join an expanding business

About Our Client

My client are a global medical business.

Job Description

  • Responding to all communications in a timely manner in and out of hours
  • Raising relevant incidents with third parties and tracking to resolution
  • Completing assigned tasks on time and with quality
  • Closing all raised incidents within service level agreements
  • Monitor external SLAs for services provided by vendors
  • Raising appropriate tickets in designated systems in a timely manner and documenting accordingly
  • Ensuring the integrity of the metrics is assured by closing all tickets when appropriate

The Successful Applicant

  • Must have proven experience providing 1st or 2nd Line IT Support
  • Proven experience building productive relationships with third parties
  • A willingness to learn

What's on Offer

  • Salary paying up to £35,000
  • Long term training and development.
  • This is an opportunity to join a business that promotes form within and invests in its staff.
  • They have a strong market reputation with a loyal client base and continue to grow as a business.
Jonathan Slater
Quote job ref
Phone number
+44 141 331 7963

Job summary

IT Support
Technology & Telecoms
Contract type
Consultant name
Jonathan Slater
Consultant phone
+44 141 331 7963
Job reference