IT Support Technician

RESPONSIBILITIES AND ACCOUNTABILITIES

· Ensure Backup and Disaster Recovery requirements are achieved as described in the Business Continuity Plan

· Maintain accurate and detailed systems documentation

· Maintain the organisations line of business applications

· Management of a multi-site switched and wireless network

· Managing faults, including incident ticket management and change control from creation to closure

· Manage and ensure effectiveness of our security solutions and threat defence systems

· Operate and maintain our proactive monitoring systems

· From time to time act as key liaison between the ICT Network Team and the ICT Service Desk

Able to carry out IT Support Technician duties and responsibilities