Key Account Manager

England Permanent £60,000 - £65,000 per year
  • Clear progression route
  • Brilliant reputation

About Our Client

This is a prominent business services provider with a nationwide presence. With a significant workforce, the company specialises in delivering excellent service to a broad range of clients, from SMEs to multinational corporations. Their primary focus is on customer satisfaction and continuous improvement.

Job Description

You will be expected to create and building a rolling 12-month customer management strategy that ensures the proactive management of both the commercial and service elements throughout the life of the contractual term.

You will implement strategy campaigns to improve service and business revenue for your portfolio and achievement of the core KPI's set, many of which will form part of the Annual Bonus Award

  • Explore cross selling opportunities where appropriate to drive revenue growth by offering the full product range.
  • Build, develop and manage a pipeline of opportunities to cross sell additional services into the existing customer portfolio.
  • Identify and gain support of key stakeholders in the customers organisation.
  • Analyse lost business / complaint management data using system generated data to implement appropriate action to continuously improve results.
  • Develop where appropriate Customer Account Plans to strategically identify and review risks and opportunities.
  • Understand the key contractual requirements of each customer in the portfolio that you manage.
  • Senior point of escalation for issues raised via the service office
  • Understand the needs and future requirements of customers through proactive account management.
  • Working with the onboarding team and new business team to ensure an effective mobilisation for new customers (won by NB team) & onward management
  • Work with internal stakeholders to manage customer complaints. Identify short term solutions and complete root cause analysis to prevent repeat occurrences, feeding back outcomes to customer contacts.
  • Build a strong working relationship with both the Customer Relationship Advisor and Local Account managers that support your portfolio via the matrix structure.
  • Have an ability to de-escalate difficult situations.

The Successful Applicant

A successful Key Account Manager should have:

  • A degree in Business, Marketing, or a related field
  • Excellent communication and negotiation skills
  • The ability to build and maintain strong client relationships
  • Proficiency in CRM software and Microsoft Office Suite
  • A results-driven approach with a focus on customer satisfaction

What's on Offer

Competitive packaging + Car + Bonus

Stacey Tillson
Quote job ref
Phone number
+44 113 388 9067

Job summary

Job function
Business Services
Business Services
Contract type
Consultant name
Stacey Tillson
Consultant phone
+44 113 388 9067
Job reference