Learning and Development Operations Team Leader

Newcastle upon Tyne Permanent £36,000
  • A people-oriented and supportive business with an excellent company culture
  • Competitive salary and excellent company benefits

About Our Client

My client is a leading Professional Services, who operate on an international level.

Job Description

Key responsibilities:

  • Line management responsibility of up to 4 L&D Coordinators with a responsibility to raise any people or work issues promptly with the L&D Manager
  • Line management duties including conducting performance reviews and appraisals, approving holidays and monitoring absence, as well as providing day-to-day support and mentoring
  • Attend catch up meetings and reviews with the L&D Manager
  • Provide support, mentoring and feedback, as well as individual weekly catch ups, for a team of L&D Coordinators
  • Plan and allocate the curriculum of training and monitor progress in collaboration with the L&D Manager
  • Allocate work to the L&D Coordinators and Digital Learning team
  • Act as the main point of contact for global planning, as well as global programme delivery plans for the year
  • Review existing processes to refine and streamline practices for quality and effectiveness
  • Oversee the creation and updating of procedures
  • Lead on the recruitment of new hires within the L&D team, including attending interviews and providing feedback to candidates
  • Act as the main point of contact for global L&D materials
  • Provide supervisory support to the L&D Coordinators for both internal and external training
  • Complete course administration including booking rooms, producing learning materials and arranging internal and external speakers
  • Manage communication with travel agents, vendors, and hotels, as well as dealing with any travel-related queries
  • Authorise all course-related expenses
  • Administer psychometric assessments and produce reports
  • Work on key L&D projects

The Successful Applicant

  • Previous experience in a L&D role
  • Experience of working in a professional services environment
  • Management experience
  • Excellent written and verbal communication skills
  • Ability to work effectively under pressure
  • Solution-orientated and takes initiative on projects and tasks
  • Excellent knowledge of Microsoft packages
  • Excellent organisational and administration skills
  • Ability to engage with key stakeholders and deal with people at all levels
  • Strong attention to detail - always striving for high quality and continuous improvement
  • Ability to work effectively under pressure
  • Experience and working knowledge of Learning and Development

What's on Offer

  • £36,000 per annum
  • Excellent company benefits scheme
  • Hybrid working - 2 home-based days, 2 office days and 1 flexible day
Laura Thompson
Quote job ref
Phone number
+44 191 490 4121

Job summary

Human Resources
Learning & Development
Business Services
Newcastle upon Tyne
Contract type
Consultant name
Laura Thompson
Consultant phone
+44 191 490 4121
Job reference