Learning and Development Operations Team Leader

Key responsibilities:

• Line management responsibility of up to 4 L&D Coordinators with a responsibility to raise any people or work issues promptly with the L&D Manager
• Line management duties including conducting performance reviews and appraisals, approving holidays and monitoring absence, as well as providing day-to-day support and mentoring
• Attend catch up meetings and reviews with the L&D Manager
• Provide support, mentoring and feedback, as well as individual weekly catch ups, for a team of L&D Coordinators
• Plan and allocate the curriculum of training and monitor progress in collaboration with the L&D Manager
• Allocate work to the L&D Coordinators and Digital Learning team
• Act as the main point of contact for global planning, as well as global programme delivery plans for the year
• Review existing processes to refine and streamline practices for quality and effectiveness
• Oversee the creation and updating of procedures
• Lead on the recruitment of new hires within the L&D team, including attending interviews and providing feedback to candidates
• Act as the main point of contact for global L&D materials
• Provide supervisory support to the L&D Coordinators for both internal and external training
• Complete course administration including booking rooms, producing learning materials and arranging internal and external speakers
• Manage communication with travel agents, vendors, and hotels, as well as dealing with any travel-related queries
• Authorise all course-related expenses
• Administer psychometric assessments and produce reports
• Work on key L&D projects