Excellent Opportunity with a unique Housing Provider
Permanant Opportunity with Progression Opportunities
About Our Client
A unique Housing Provider, backed by private funding. This revolutionary company has an ambitious goal to provide 20,000 homes by 2022.
The successful candidate will be the first point of contact for potential residents; responding to telephone calls about new build homes in addition to providing them with important sign up information.
Key duties include:
Supporting the Lettings Services Team by liaising with Project Managers to ensure new build handover information is up to date and accurate so that rented homes can be let in a timely and compliant way.
Supporting the Lettings Services Team by requesting, receiving nominations or completing shortlisting of CBL applicants, in identifying suitable applicants for the rented homes.
Ensuring applicant data is accurately and securely recorded and for successful applicants that are transferred to set up tenancies.
Ensuring the delivery of an excellent customer service to both prospective and existing residents during the allocations and housing options processes.
Supporting the Lettings Services Team by preparing digital pre and sign up documents, including tenancy agreements for residents ahead of the sign up.
During busy periods, assist the Lettings Officers with viewings and sign up of available properties, with a view to progressing to the Lettings Officer role.
To provide applicants with housing advice. This includes receiving the 4 weeks' notice and setting the expectations for the outgoing resident (leaving the property clean and clear, providing gas/electric details, returning all keys etc).
To monitor and record re-let properties, liaising with managing agents regarding status of works and ensuring the process is efficiently managed.
To promptly and accurately ensure that all new tenancies are inputted on to the main database within 24 hours of sign up., in order for homes and tenancies to be passed to managing agents to manage.
To support the organisation's drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes.
The Successful Applicant
The successful candidate will have:
- Experience working within a Lettings Environment with understanding of the Lettings process
- An understanding of Housing Providers
- Excellent communication skills, with the ability to form relationships both internally and with customers
- Experience of delivering excellent customer service
- Strong Organisational Skills
- Ability to adapt and deal with a very fast paced environment.
- Able to multitask in a busy workplace.
What's on Offer
This is an excellent opportunity for a Lettings Coordinator who is looking to progress their career within the Property field. As well as a competitive salary of £25,000 - £28,500, this role offers excellent progression opportunities due to the imminent growth of the organisation.
This role will interview via Zoom, and will have an initially remote onboarding process.