Network Engineer (2nd Line)

Responsibilities

• To assist Line Manager in the effective day-to-day management of the data (and voice) networks.
• Provide technical resources for infrastructure and application projects as defined through the Project Office.
• To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements.
• Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents.
• Undertake root cause analysis of reported faults, design and implement fixes to problems.
• Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible.
• Document technical 'fixes' and ensure the knowledge base is updated.
• Compile and prepare periodic status, performance, and trend reports for management's review.
• Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards.