Network Security Support Analyst - Pharmaceuticals

Hatfield Permanent £35,000 - £45,000
  • Enterprise Storage, VMWare, Azure, AWS, ServiceNow, Powershell
  • O365, Monitoring tools inc Solarwinds, Software & Security updates

About Our Client

My client is a leading pharmaceutical company looking for experienced security professionals to join the growing business, helping to improve the overall level of security within the organisation.

Job Description

Network Security Support Analyst - Pharmaceuticals

Main duties/responsibilities:

  • Provide Technical implementation and consultancy to support Business Projects
  • Ensure delivery of high-quality IT operational services. Operating in a compliant manner and with an understanding of standards including GxP and ISO
  • Escalation point from Service Desk and End User Computing EIT functions.
  • Ensure that EIT incidents, problems, service and change requests are completed within business agreed Service Level Management Frameworks.
  • Infrastructure Event Management
  • Prioritise incidents based on their business impact.
  • Perform prescribed daily, weekly, monthly and annual technical and security administration tasks.
  • Investigate, analyse and resolve any network and security issues/concerns.
  • Notify Information Security and Management of any security related incidents
  • Proactive monitoring, maintenance and administration of regional EIT systems including Workstations, Group Policy, Servers, Virtual Desktop Environment, Microsoft Active Directory, Backup Systems, Disaster Recovery, Enterprise Storage and Databases.
  • Perform regular reviews and audits of systems, system logs, security logs and account management to ensure compliance with Policies and SOPs.
  • Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution.
  • Maintain Infrastructure inventories and documentation, including maintaining CMDB, System Dependency and EOL/EOS identification.
  • Monitor resolution of incidents and problems to ensure that service levels are met and escalate to the Senior Technical Support Manager when this is not the case.

Tools and equipment used:

  • Service Management Tool, ServiceNow
  • Enterprise Storage - Netapp
  • Azure and AWS
  • Powershell
  • Active Directory (AAD), Group Policy, DNS, DHCP and associated services
  • Microsoft Windows Server and Client (Wintel)
  • VMWare vCenter and Horizon VDI
  • Microsoft SQL,
  • Monitoring tools, including SolarWinds
  • Cyber security tools such as Symantec Endpoint Protection Manager and Messagelabs
  • DLP Tools such as Varonis
  • Microsoft Office 365
  • Standard Microsoft Office Applications, Excel, Word, Project, Visio;
  • Installation of Software and Security updates, with tools such as SCCM/EndPoint Manager and WSUS

Technical support is provided between 08:00 and 18:00, on an overlapping two-shift basis.
Occasional business travel may be required.
Some out of business hours maintenance or project work will be required

The Successful Applicant

Network Security Support Analyst - Pharmaceuticals

Experience and/or certs preferred:

  • Computer Science Degree or equivalent preferable
  • ITIL qualified (Foundation Minimum)

Technical qualifications relevant to technical support such as:

  • Azure and/or AWS Cloud Certifications
  • Enterprise Storage experience NetApp
  • MCSA/MCSE or modern equivalent
  • Up-to-date Microsoft Certifications in Active Directory
  • VCP - Vmware preferable

Experience preferred:

  • Demonstratable experience in 3rd line level technical support and Delivery
  • Scripting and Automation (MS Powershell Minimum)
  • Enterprise Storage (NetApp Preferable)
  • Excellent understanding of Networking stack, TCP/IP, DNS, DHCP etc
  • Active Directory/ Azure AD maintenance & support.
  • Support and Administration of Cloud and Virtual environments.
  • Administering Microsoft Office 365
  • Event Management and Proactive Problem Management
  • Experience of working with service providers.

What's on Offer

Network Security Support Analyst - Pharmaceuticals

Located in Hatfield

Operating on a hybrid / remote working pattern with the preference for staff to visit the office 1-2 days per week or 6-8 times per month.

David Turner
Quote job ref
Phone number
+44 20 7269 2310

Job summary

Healthcare / Pharmaceutical
Contract type
Consultant name
David Turner
Consultant phone
+44 20 7269 2310
Job reference