Network Technician

England Permanent £27,000 - £33,000
  • Provide operational support for all university data & telephony network systems
  • Part of a leading research institution with access to the latest technology

About Our Client

UEA is a world leading research institution which is based on a campus that provides top quality academic, social and cultural facilities to over 17,000 students. UEA is one of six organisations that together forms the Norwich Research Park (NRP) Partnership; home to nearly 3,000 scientists working in several world ranked institutions and a world leading centre for environment, health and plant science research. At UEA we come together from different fields to learn, innovate, collaborate and help create a better future.

Job Description

The System Specialist, Remote Based, duties will include:

  • Providing operational support for all university data and telephony network systems
  • Supervising the installation of network cabling infrastructure, including:
    • Liaising with contractors and sub-contractors
    • Inspecting the quality of work both during and after installation and reporting issues to the Network Specialist (Operations). This includes adherence to quality of materials, installation practices, quality standards, site cleanliness and tidiness and health and safety issues
    • Ensuring the appropriate pre-installation surveys are done and all information, including information relating to the specific health and safety aspects of undertaking the work, are collated and distributed before work starts.
    • Ensuring that documentation is supplied and maintained to an acceptable standard for test results and drawings
    • Arranging recharges and payments for work undertaken as necessary
    • Performing site surveys to determine customer requirements and recommending the location of cabinets, position and quantity of outlets, cabling routes, basket and tray work requirements, power requirements, existing infrastructure, available capacity of networking equipment and telephony requirements
    • Drafting paperwork so that quotations can be obtained and accompanying potential contractors on site visits
  • Installing, commissioning and decommissioning switches and other network equipment
  • Installing and testing network and telephony monitoring and management software
  • Installing, commissioning and decommissioning telephony equipment and related services (eg call logger and voicemail systems)
  • Monitoring the network, including:
    • Checking firewall and ancillary logs for incidents
    • Checking network monitoring tools to identify activity which could, potentially, disrupt services Monitoring network traffic to baseline and profile service
    • Assisting with changes to network configurations
    • Monitoring performance and providing reports
  • Liaising with IT service desk staff and Data Centre technicians to provide information on service status
  • Investigating problems, resolving faults and providing general support, in liaison with the Network Specialist (Operations)
  • Liaising with contractors as required
  • Assisting with the provision of network documentation
  • Acting as the technical lead in this area
  • Leading project strands or small projects and contributing to projects as required
  • Assisting with the identification and sourcing appropriate IT training and consultancy
  • Keeping abreast of relevant technologies
  • Working with the Head of Networking and the other Network Specialists to develop, implement and monitor working standards and best practice guidelines.
  • Assisting with supplier negotiations as appropriate
  • Assisting with the development and delivery of network and telephony support strategies, potentially including Operational log analysis and Automation and orchestration (ansible, puppet etc)

The networking team provide a range of services into the university including:

  • Wired connections - switches, routing, load balancing and firewalling
  • Wireless connections - including RADIUS authentication
  • Virtual Private Networking (VPN)
  • IP Address Management - including DNS and DHCP
  • Wide Area Network (WAN) links
  • Telephony - including voicemail

The Successful Applicant

The Network Technician, England, Remote Role, will have:

  • A HND or equivalent qualification in IT or a related subject area or equivalent experience
  • Demonstrable experience of maintaining components of an enterprise-level IT infrastructure.
  • Expert knowledge of current networking and/or systems technologies and their application
  • Documentation skills

To stand out, you ideally have some:

  • An IT related degree
  • Certification in Network of Telephony Technology
  • Working experience of project management
  • Experience working with/ managing suppliers
  • Experience of working with log files
  • Expert knowledge of implementing and maintaining networking infrastructure, e.g. routers, firewalls, VPNs, DNS/DHCP, switches load balancers

What's on Offer

The Network Technician, Remote Based Role, England will receive:

  • Base salary of up to £33,000 depending on experience
  • Remote based position
  • Fantastic, comprehensive benefits package

To find out more about working at UEA please click here'

Kieran Scully
Quote job ref
Phone number
+44 207 269 2168

Job summary

Public Sector
Contract type
Consultant name
Kieran Scully
Consultant phone
+44 207 269 2168
Job reference