New Business And Retention Manager

London Temporary £53,650
  • Managing a team within one of the UK's leading Temporary Housing organisations
  • Line manage 7 staff focused on Generation and retention of temporary housing

About Our Client

One of the country's leading temporary housing associations

Job Description

* Ensure the team deliver new business targets to enable growth of the business ensuring all new properties meet the organisation's standards and necessary health and safety requirements have been met.

* Ensure the team deliver retention targets to enable retention of the existing portfolio, including properties which have become void and require a renewal of lease prior to re letrelet.

* Oversee the team delivery of growth and retention targets to maintain the stability of the temporary housing portfolio size and maintain the portfolio size as set out in the temporary housing business plan.

* Ensure a considered and balanced approach to all new units acquired and all retention accounting for financial performance and viability alongside the need to maintain and grow the portfolio.

* Manage and maintain strong relationships with partner Local Authorities to understand need, demand and provide opportunities to secure advantageous Local Authority offers.

* Support the Head of Business Development to explore business expansion opportunities and develop and deliver a new business and retention strategy for the organisation including identification and evaluation of risk.

* To be strategically aware of changes in government policy that could impact on revenue stream.

* Support the Head of Business Development when completing business development appraisals, investment decisions and new products are considered.

* Oversee the team to ensure they provide high levels of service whilst delivering a resolution service. Capture data and themes emerging from landlords and feed these into developing and improving services.

* Support the development of landlord satisfaction surveys and build feedback into the services we offer to landlords.

* Oversee the lease sealing process working with the governance team.

The Successful Applicant

* Experience of working strategically within a commercially focused business.

* Knowledge of the private rental sector and experience of negotiation and securing new business.

* Experience of building and maintaining strong relationships with external stakeholders, partners and internal teams.

* Experience of developing and implementing new processes and procedures and leading service improvement.

* Experience of leading teams including direct line management.

* Experience of developing a customer focused culture.

* Understanding of or strong desire to learn about the statutory homeless sector and the experiences of our tenants

* Excellent PC skills including Microsoft Office packages including Word and Excel.

* Excellent communication skills including presentation skills, report writing up to senior management and influencing a range of stakeholders with diverse needs and requirements.

* Proven negotiation skills in a variety of complex situations

* Strong motivator with an ability to bring teams together

* Excellent analytical skills with a proven ability to spot risks, trends and opportunities.

What's on Offer

  • Competitive salary
  • Opportunity to utilise your knowledge and skills in a positive environment, helping people find affordable housing
  • Hybrid working
  • Holiday
Mark Bedford
Quote job ref
Phone number
+44 207 269 2210

Job summary

Property & Asset Management
Contract type
Consultant name
Mark Bedford
Consultant phone
+44 207 269 2210
Job reference