Non Executive Director - Customer Services
Platform HG is looking for a Board Member (Customer Services)
Exciting opportunity to help guide the organisation through a period of growth
About Our Client
Platform Housing Group is one of the largest housing associations in the Midlands. With around 1,400 staff, over 120,000 customers and 47,000 homes from Herefordshire in the West to the Lincolnshire coast in the East, and from the Derbyshire Dales in the North to the Cotswolds in the South.
This is a unique opportunity to join an ambitious organisation that is on a journey to becoming a truly modern housing association. Platform are committed to building new homes, investing in their current communities and delivering a first class customer service.
With the new Chair taking the helm in July and a relatively newly formed Executive, this is an exciting time to join the organisation. Platform is looking to appoint four new Board Members to help guide them through the next stage of their evolution. One of the roles is a Board Member (Customer Services). This role is pivotal in helping to set the strategic direction of the Group, ensuring good governance is adhered to and that the viability of the organisation is maintained. One of our values is 'People Matter' and this role will consider and recommend emerging opportunities relating to customers to shape the operational strategy, including best use of customer insight information and potential digital solutions that will improve the customer experience.
The Successful Applicant
The ideal candidate will have extensive experience in delivering excellent customer service for businesses that have sizable customer bases. You will have held a senior leadership or Executive role that is focussed on Customer Service, and been involved in guiding an organisation through a change or advancement in their business strategy. A commercial outlook and understanding of what is needed for an ambitious organisation to deliver, is essential for this Non Executive position.
We are seeking Non-Executives who will not only bring their best to our organisation but seek to get the best out of others too.
What's on Offer
£12,000 plus expenses