Operations Account Director

Hybrid working - with expectations of travel to the Customer who is based in Southampton as well some International travel.

• Responsibility for all aspects of the Global Customer Account in terms of delivery of service, operational excellence, commercial performance and organic growth.
• To establish and continue the development of strong two-way relationship with the Customer and other entities to expand the scope of services - Regionally and Globally.
• Develop effective plans for business improvement activities including digitalisation of processes.
• To ensure through the team that all aspects of the business operate within defined corporate and requirements.
• To drive maximum collaboration and standardisation of best practice sharing and implementation across all 4PL operations and Control Towers Globally.
• To ensure constructive relationships with the Customer at all levels.
• To understand, develop corrective actions and medium/long term stratergies to ensure profitability and growth of account.
• Develop a culture of respect and trust, aligned and understood priorities and delivering high performance within the team.