Operations Support Analyst, Surrey- Fintech Company

Surrey Permanent £25,000 - £35,000
  • Work for popular Fintech brand
  • Forward thinking company, great experience

About Our Client

Global Fintech company, well known within the payments sector.

Job Description

Operations Support Analyst, Surrey will be responsible for:

  • Support customer life-cycle by assisting with customer on-boarding, customer servicing and building and maintaining good relationships
  • Bridge compliance to servicing by coordinating the on-boarding process
  • Providing help and answers to the customers' operational and technical issues through identification, research, support and guidance
  • Assist with development of business documentation, including but not limited to: business presentations; training material; training documentation; end user guides; client release guides and communications
  • Perform operational BAU tasks. Ensure all agreed BAU tasks are fully documented.
  • Work with technical and operational teams to identify processes which can be optimised, streamlined and automated where appropriate.
  • Deliver an excellent service to our customers and suppliers by working as a customer excellence advocate.

The Successful Applicant

Operations Support Analyst, Surrey will ideally have:

  • Practical help desk or customer support experience
  • Competent with graphic/presentation tools
  • High customer and service orientation
  • Good problem-solving skills and focus on quality
  • Excellent attention to detail and presentation skills
  • Flexibility and adapt ability to work across all teams
  • Diligent and drive for excellence
  • Be able to work successfully as part of a growing team

What's on Offer

Operations Support Analyst, Surrey will receive:

  • 9% pension contribution
  • X3 salary life insurance
  • Wellness benefits
  • Thorough and extensive training
Contact
Rianna Drake
Quote job ref
JN-112021-4537874
Phone number
+44 207 645 1433

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Rianna Drake
Consultant phone
+44 207 645 1433
Job reference
JN-112021-4537874