Order Management Coordinator (Office based 4 days a week)

Weybridge Permanent
  • Are you organised and have strong customer service skills?
  • Do you want to work for a LG a global brand leader?

About Our Client

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good" - from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realise our growth strategies.We strongly believe that our people's competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

You are a smart cookie. You like to dig into the data and find creative solutions.

You are motivated and driven. You thrive on a challenge and want to be No. 1.

You are a people person. You like helping people out and you want to understand where they're coming from.

You're honest and you will speak up (politely, of course!), but you do it because you care and because it's the right thing to do.

Job Description

As Order Management Coordinator, you will assume responsibility for sales order processing, order status control and reporting; confirming pricing is correct and all orders are ready to pass on to Logistics for delivery using LG-specific systems. You will also clear up the accounts, ensuring anything that can be delivered is booked and old orders are cancelled once agreed by the customers. In addition, you will use your impressive analytical skills to support the Manager and General Manager with data requests to drive process improvements. You will work closely with cross-functional teams, including Demand Planners and Sales, to implement best practices which provide the greatest level of service to our customers at the lowest cost

  • Take ownership of the sales ordering process, from initial entry to communicating with the Customer to meet agreed delivery schedule
  • Monitor, report and resolve delivery issues, credit notes, and other customer service shortfalls
  • Ensure correct pricing on all orders
  • Book orders with customers, calculate loads and implement any special instructions.
  • Electronic Data Intermission (EDI), coordination and implementation
  • Sales order processing, order status control and reporting
  • Proactive and regular communication with customers and internal stakeholders
  • Stock control of back orders and reserve stock control for given accounts
  • Maintain up-to-date, accurate filing system
  • Pick orders as per booking slot
  • Nil stock and Late Order reports for action - ensure calls to customers with relayed information
  • Order receipt acknowledgement
  • Management of RADs (Require Arrival Date) per lines
  • Support the Manager and General Manager with analytical skills to provide the data to support improvements
  • Manual warehouses check, stock, picking and confirming
  • Review and maximise month-end bookings
  • To liaise with other departments, to ensure the overall customer experience is improved to a level viewed as exceptional in the marketplace
  • Liaise and communicate with all manual warehouses, ensuring orders are sent in a timely manner and picked on confirmation of delivery
  • Review and maximize month end bookings
  • Clear up of accounts ensuring that anything that we can deliver to the customer is booked and to cancel any old orders once given the go ahead from customers

The Successful Applicant

  • Previous relevant experience working in either Order Processing or Sales Administration is desirable
  • Solid understanding of sales process, decision making, product knowledge
  • Excellent interpersonal and communication skills. Pro-active and confident liaising with both colleagues internally and externally
  • Good organisational and administration skills & attributes. Able to prioritise high volumes and work under pressure
  • A disciplined, process driven individual with tenacity and determination to achieve
  • Strong working knowledge of Microsoft applications, in particular Excel (v-lookups, charts, pivot tables)
  • Completer finisher - able to be resilient to drive issues through to a successful customer focused solution
  • Good judgement - able to make practical and realistic decisions within scope of responsibility
  • Able to solve business and customer related issues
  • Experience of working within a performance management environment - KPIs and Service Level Agreements

What's on Offer

  • 9% Employer Contribution into your Pension
  • Life Assurance
  • Private Healthcare (including optical & dental) for you and your family
  • 25 Days' Annual Leave (+ Public Holidays)
  • Staff Discount
  • Subsidised Cafeteria
Mel Purdy
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Customer Service
Business Services
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