Birmingham Permanent
  • A fantastic opportunity to join a leading contractor in the Midlands
  • This position is offering a competitive salary

About Our Client

The client is a leading Contractor and provider of planned and responsive maintenance to the Social Housing/Local Authority housing sector.

Job Description

Key responsibilities will include:

  • Acting as the key point of contact between tenants and operatives
  • Answering calls from tenants with repairs and maintenance requests and logging them onto the system
  • Receiving calls from tenants with queries or issues about repairs already in progress
  • Diagnosing the priority of each repair logged and offering the customer a suitable appointment
  • Managing and scheduling the operatives' diaries and re-arranging appointments if necessary
  • Closing 'jobs down' when complete
  • Raising new 'jobs' following Supervisors site visits
  • Managing diaries to ensure emergencies are covered throughout the day
  • Rearranging jobs around on diaries, focusing on target dates and assessing the urgency of repairs

The Successful Applicant

The ideal candidate will hold the following skillset:

  • Ability to work in a team but also to own initiative
  • Must be able to prioritise a very busy workload
  • Excellent communication skills and telephone manner
  • Ability to handle a high volume of calls
  • Understanding of how to diagnose a repair/priority
  • Essential to have previous Planning or Scheduling experience
  • Ability to handle challenging or sensitive situations i.e. calls from concerned tenants

What's on Offer

A competitive salary is on offer and the opportunity to join a leading, reputable Contractor.

Amy Mackley
Quote job ref
Phone number
+44 121 230 9392

Job summary

Trades & Labour
Contract type
Consultant name
Amy Mackley
Consultant phone
+44 121 230 9392
Job reference