Procurement and Contracts Manager

Manchester Permanent £48,333 - £53,587
  • Support a national service and make a tangible difference through your work
  • Flexible hybrid working environment

About Our Client

Parliamentary and Health Service Ombudsman (PHSO) are an independent national service who make fair and final decisions on complaints that have not been resolved by the NHS and other government and public organisations. Their investigations can afford people a voice where they feel they may have not been treated fairly, through effective and thorough investigations PHSO are at the forefront of stamping out social injustice and change lives for the better. This autonomous institution operate under 4 fundamental pillars, which are: Independence, Fairness, Excellence and Transparency, PHSO bind themselves to these values through every part of the establishment. With a "Live well, Work Well" office mentality you can look forward to a friendly, supportive and close knit place to work, PHSO strive to inspire and guide you through your career with them, ensuring you are your healthiest and happiest self. Currently going through an exciting period of growth, PHSO are looking to create an even more diverse and charismatic working environment and therefore welcome applications from candidates with a diverse background.

Job Description

Main Duties of the successful Procurement and Contracts Manager

  • Maintain, review, and develop the Procurement Code.
  • Ensures compliance with PHSO policy, and UK procurement law.
  • Provide professional advice and guidance to Directorates in the process of re-letting, renewing, or arranging new contracts for their PHSO business area or managing their existing contracts effectively.
  • Continually identify and mitigate commercial risk for each contract, ensuring that significant risks are escalated accordingly.
  • Demonstrate a deep understanding of the terms and conditions of contracts, commercial terms, financial modelling and effectively draft and negotiate terms to the benefit of the contractual engagement and the organisation.
  • Prioritise the smooth running of PHSO's Procurement and Contract Management Portal to ensure deadlines and value-for-money are met whilst maintaining a high standard of analysis and insight.
  • Act as a point of escalation for PHSO in the event of poor performance by suppliers, including providing advice relating to contract terms and conditions and how and when to enact them, including pursuing legal advice.
  • Actively consider and suggest ways forward in improving procurement and supply chain, consulting with stakeholders and acting in a way to meet customer needs.
  • Produce and report on procurement compliance to PHSO audit committee, Executive team, and Board.
  • Manage the team's delivery against agreed targets and quality standards.
  • Lead and manage change in own area and within the wider PHSO management community.

Generic Duties

  • Manage, support, develop and coach the team enabling high performance.
  • Participate in learning & development activity and professional development, as required. in relation to the role.
  • Contribute to an environment of continuous improvement and excellence.
  • Provide excellent customer service to all internal and external stakeholders.
  • Take decisions in accordance with the role's delegated authority under the casework and/or non-casework delegation schemes.
  • Ensure all legislative, regulatory, policy, process, procedures, and guidance requirements of PHSO are adhered to and appropriately evidenced to the role's line manager.
  • Promote and support the PHSO's vision and values.
  • Complete any other duties commensurate with the role.

This job description is not intended to be exclusive or exhaustive. It is an outline indication of the areas of activity and may be amended to reflect the changing needs of the organisation. Post-holders are expected to undertake other duties and responsibilities commensurate with the nature, level, scope, and grade of the post.

The Successful Applicant



  • Excellent knowledge of procurement processes, strategies, tools, and techniques as they relate to best practice in procurement and contracting
  • A good knowledge of contract law in relation to commercial contracts and demonstrable experience in drafting/amending terms and conditions to suit individual needs
  • A thorough knowledge of procurement directives and an understanding of their practical application
  • Knowledge and practical experience of Electronic Procurement Systems.
  • Understanding of performance management
  • Sound knowledge of people management skills and processes


  • An awareness of public administration (central government in particular) or the NHS and the context in which it operates



  • IT literate
  • Excellent interpersonal skills.
  • Ability to work independently and collaboratively.
  • Excellent presentation skills.
  • Ability to manage performance.
  • Excellent communication skills, including verbal and written.
  • Experience of analysing complex written material and identifying and summarising key issues.
  • Ability to work collaboratively and apply feedback.
  • Able to influence others including those outside of your direct working relationships.
  • Strong motivational skills.
  • Good planning and organisational skills.
  • Good problem-solving skills.
  • The ability to meet targets and deadlines.



  • Experience in procurement management, project management and contract management
  • Strong and consistent practical experience of procurement in a public sector environment to have obtained deep and broad knowledge
  • Demonstrable successful negotiation experience of addressing commercial points with suppliers
  • Comprehensive experience in delivering a quality service on time, often under challenging circumstances with competing priorities
  • Experience in leading, developing and managing a team
  • Demonstrable experience of delivery in a role with a strong ethos of customer service
  • Demonstrable track record in building and sustaining relationships to achieve results, internally and externally
  • Demonstrable high levels of organisation, efficiency, and flexibility
  • Experience of prioritising own work and that of others, including those outside of own area.
  • Experience of using own initiative and working under pressure
  • Previous experience of working in a customer focused environment, demonstrating empathy


  • Practical experience of working in public sector procurement
  • Previous project management experience

Qualifications: Essential

  • CIPS qualification

What's on Offer

What is on offer for the candidate:

  • Salary £48333 - 53587 per annum
  • Civil Service Pension scheme (minimum 26.6% employer contribution)
  • 30-day holiday entitlement, plus 2.5 extra statutory holidays on top
  • Flexitime: Core hours between 10.00-12.00 and 14.00-16.00
  • Extra 2 days of Flexi-leave each month for additional hours that have been accrued
  • Access to a wide variety of internal and external wellbeing support, 24/7 assistance programmes and health advice

PHSO is committed to Equality, Diversity and Inclusion (EDI), and welcomes applications from individuals from diverse backgrounds. They are also a Disability Confident organisation.

Should you wish to access the Disability Confident Scheme (DCS) or require any reasonable adjustments through the process please contact the lead recruiter to discuss your needs before the advert closes.

To apply, please submit an up-to-date CV detailing your experience that best fits the essential criteria outlined above.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Callum Robson
Quote job ref
Phone number
+44 113 243 7729

Job summary

Procurement & Supply Chain
Indirect Procurement
Public Sector
Contract type
Consultant name
Callum Robson
Consultant phone
+44 113 243 7729
Job reference