Product Owner

Manchester Permanent £50,000 - £60,000
  • Global business
  • Sophisticated and forward thinking culture

About Our Client

They are a well know global innovative business with an SME feel. You will form part of a close knit product team that is very closely aligned with senior stakeholders within the service product to deliver innovative solutions to the customer service process with the vision to make it a best in class service. They invest heavily in technology and are constantly looking to innovate to be the best in their industry and are due to be implementing s/4 Hana.

Job Description

You will be working directly with the European Service Operations team and sales offices across Europe to understand customer expectations and behaviour and create first class process and services.

As Product Owner, you will be responsible for the performance and continuous improvement of our IT service processes in multiple CRM systems, ideally SAP/ salesforce, by providing direction to the distributed agile delivery and development team.

· The Product Owner will be responsible for defining requirements with the team and prioritising the team backlog to meet business priorities while maintaining the conceptual and technical integrity of the platform for the team.

· You will be responsible for engaging with key stakeholders and users to ensure they are clear on the benefits of your work and that their feedback is being used to inform ongoing improvements.

The Successful Applicant

To be considered for the role you must be able to demonstrate the following:

  • Working experience in European customer service process management as a product owner or business analyst that wants to more proactively involved in change.
  • Good knowledge of CRM software processes (preferably SAP ECC, SAP C4C and/or SAP CRM) but we will consider something similar such as salesforce
  • Strong relationship builder, proactive and intuitive
  • Can define and prioritise queries and deliver key technical information for SAP enhancements

What's on Offer

c£50,000 - £60,000 plus benefits. For further information please apply below or get in touch directly with Richard Lamplugh

Contact
Richard Lamplugh
Quote job ref
JN-102021-3607088
Phone number
+44 161 829 0478

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Richard Lamplugh
Consultant phone
+44 161 829 0478
Job reference
JN-102021-3607088