Regional Delivery Manager

Cornwall Permanent £30,000 - £31,000
  • Market Leading Brand
  • Opportunity for Progression and Development

About Our Client

My client is in the Logistics Distribution and Supply Chain sector. They are a market leading parcels business.

Job Description

The Regional Delivery Manager in Cornwall will be responsible for...

  • Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
  • Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
  • Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
  • Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
  • Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
  • Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
  • Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
  • Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
  • Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

The Successful Applicant

The Regional Delivery Manager must have...

  • Previous experience within the parcels industry highly desirable
  • Problem solving and planning effective contingencies and solutions
  • Current UK Driving License
  • Previous experience motivating and training employees
  • Customer Focused Approach
  • Excellent influencing skills within and external to the organisation
  • Takes ownership of issues and sees them through to resolution

What's on Offer

The successful candidate will receive...

  • A salary of up to £30,450 depending on experience
  • £4,500 Car Allowance
  • Pension Scheme
  • 25+8 Days Holiday
Victoria Hicks
Quote job ref
Phone number
+44 117 906 5527

Job summary

Contract type
Consultant name
Victoria Hicks
Consultant phone
+44 117 906 5527
Job reference