About Our Client
A leading, growing trade retailer requires a Regional Manager across Bristol, South Wales, Worcester and Gloucester.
The Regional Manager in Bristil will;
Lead, motivate and engage your team. Creating an environment where everyday engagement is key. Acting as an inspirational leader to encourage success.
− Obsessed about your people, you will ensure their talents are utilised to the best of their ability and that they see Toolstation as a place to build their career and a great place to work
− Give and receive regular feedback, creating a fun working environment and making your Region a great place to work
− Engage your team at all levels to create an environment where appropriate staff development takes place. Championing internal development programmes to support future business growth and succession.
− Investigate and analyse all data relating to LTO to continuously improve retention and development of existing teams and in-turn increase profitability
− Ensure effective management of underperforming colleagues within your Region as per the policy set out in the Employee Handbook and Policies and Procedures guide
− A genuine focus on what is right for our customers ensuring they are at the heart of everything your team does
− Reviewing customer experience results across your region, ensuring any areas of concern are promptly resolved
− Be proactive in planning for the growth of your region and the impact of LFL sales increase.
− Ensure all team members across your region receive an appraisal focused on their development in line with company expectations and timeframes and receive a tailored PDP to ensure their engagement and retention in the business.
− Ensure your management teams are focused on recruiting and inducting in-line with company expectations, recruiting for the future and recruiting right first time
The Successful Applicant
The Regional Manager in Bristol will have;
- Strong track record of multi-site retail management experience
− Leadership of multi-site staff including recruitment, development and performance management
− Evidence of driving sales and footfall in a retail environment
− Evidence of understanding and implementation of customer experience programmes, resulting in improved customer service levels
Date updated: 03/05/2018 Page 2 of 2
− Prior experience of employment law
− Prior profit and loss accountability and budget
− Proven process and systems changes and
− Proven ability to effectively deal with demands of
the role that vary day to day due to unforeseen
− Experience of stock management systems and
auditing of company processes
− Knowledge of cash management processes
− Demonstrable experience of proactive diary
management with the ability to be flexible in line
with business needs
− Exposure to the Trade Industry is desirable
− Confident user of Microsoft Office applications
particularly Word, Excel, Outlook
− A full and Valid UK Drivers Licence is essential
for this role, as is the ability to work flexibly and
away from home
− Planning and Organising Understands own and
business priorities. Plans effectively and monitors
progress towards achievement of plans.
Investigates possible challenges and develops
− Customer Focus - Proactively seeks customer
feedback and uses this to shape strategy ensuring
the customer remains at the heart of business
decisions. Develops their team to deliver an
environment which makes their store a great place
− Commercial/Business Awareness -
Demonstrates a strong understanding of the
business and uses knowledge to identify
opportunities to increase sales. Keeps up to date
with competitor activity and wider market trends.
− Drive and Motivation - Creates an environment
where teams are encouraged to achieve results
and exceed goals. Always ensures results are
driven by the Toolstation proposition. Anticipates
obstacles and is prepared with solutions so as not
to slow down in achieving the agreed goals.
− Decision Making - Balances analysis, wisdom,
experience and perspective when making
decisions. Balances risk and opportunity equally.
Thinks clearly and strategically under pressure.
Quickly sizes up multiple situations and complex
problems and makes excellent, timely decisions
What's on Offer
A salary of up to £55K + car allowance + bonus + unrivalled career progression