Senior Network Engineer - Research Environment

Senior Network Engineer - Research EnvironmentYou will be accountable for:

• Providing triage, analysis, and resolution of network incidents
• End-to-end incident management, bringing in additional skilled resources as required
• Engaging or deferring to other technical teams as required in resolution of incidents
• Acting as the major incident manager (MIM) when incident impact warrants it
• Providing timely updates to stakeholders or the incident manager during incidents
• Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required
• Participating in global on-call rotation, including some weekend requirements
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Collecting packet captures as necessary, performing initial diagnosis of output where possible
• Interfacing with local contacts and service providers as needed to resolve site connectivity, hardware, service issues, holding providers accountable to SLAs
• Proactively identifying, engaging, and acting on situations where "things could be better"
• Continually evaluating network capacity and performance; making recommendations for design changes as appropriate
• Assisting with on-going maintenance of CMDB information and updates of our internal Knowledge Base
• Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
• Implementation of changes as defined and requested by design and planning team
• Working with the design and planning team to define, refine, and suggest alternate designs or permanent remediation of issues
• Liaising with vendor support for detailed technical troubleshooting as needed
• Determining the need for Return Merchandise Authorisations (RMAs) and engage vendor for RMA completion
• As a senior engineer, bringing leadership and top end technical skill to coordinate incident support calls. This role is ultimately responsible for ensuring the network is online; there are no further escalation points beyond the senior Engineer.
• Acting as a coach and mentor for more junior engineers, partnering on issues and helping to shape a future team of senior qualified team members
• During a declared Major Incident Management (MIM) outage and for priority incidents, take charge as technical lead, coordinating other technical teams and driving resolution