Senior Network Engineer - Research Environment

Bracknell Permanent
  • Cisco IOS, Meraki, WLAN, CCNP, NMS tools
  • experience in supporting large multi-national corporate networks

About Our Client

The client is a leading science-based agtech company, helping to improve global food security.

Job Description

Senior Network Engineer - Research EnvironmentYou will be accountable for:

  • Providing triage, analysis, and resolution of network incidents
  • End-to-end incident management, bringing in additional skilled resources as required
  • Engaging or deferring to other technical teams as required in resolution of incidents
  • Acting as the major incident manager (MIM) when incident impact warrants it
  • Providing timely updates to stakeholders or the incident manager during incidents
  • Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required
  • Participating in global on-call rotation, including some weekend requirements
  • Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
  • Collecting packet captures as necessary, performing initial diagnosis of output where possible
  • Interfacing with local contacts and service providers as needed to resolve site connectivity, hardware, service issues, holding providers accountable to SLAs
  • Proactively identifying, engaging, and acting on situations where "things could be better"
  • Continually evaluating network capacity and performance; making recommendations for design changes as appropriate
  • Assisting with on-going maintenance of CMDB information and updates of our internal Knowledge Base
  • Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
  • Implementation of changes as defined and requested by design and planning team
  • Working with the design and planning team to define, refine, and suggest alternate designs or permanent remediation of issues
  • Liaising with vendor support for detailed technical troubleshooting as needed
  • Determining the need for Return Merchandise Authorisations (RMAs) and engage vendor for RMA completion
  • As a senior engineer, bringing leadership and top end technical skill to coordinate incident support calls. This role is ultimately responsible for ensuring the network is online; there are no further escalation points beyond the senior Engineer.
  • Acting as a coach and mentor for more junior engineers, partnering on issues and helping to shape a future team of senior qualified team members
  • During a declared Major Incident Management (MIM) outage and for priority incidents, take charge as technical lead, coordinating other technical teams and driving resolution

The Successful Applicant

Senior Network Engineer - Research EnvironmentKnowledge & experiences:

  • Hands-on on troubleshooting and configuration experience in supporting large multi-national corporate networks utilising a diverse set of technologies and vendors
  • Demonstrate experience working directly in Cisco IOS and the Meraki dashboard
  • Demonstrate experience troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.
  • Demonstrate experience with Cisco NSO, SAE, UCS, ISE, and DUO is desired
  • Demonstrate experience with VMware
  • Extremely proficient in the use of IOS and Meraki dashboard in the troubleshooting and configuration of the network
  • Extremely comfortable collecting and analysing packet captures
  • Cisco Certified Network Professional (CCNP) or comparable certification required or demonstrable work experience and skill
  • Expert level understanding and application of network protocols and functions including DMVPN, BGP, OSPF, EIGRP, NAT, DNS, DHCP, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs
  • Ability to convey complex technical topics into layman terms while under time constraints
  • Significant experience leveraging NMS tools (some example are Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests
  • Must be extremely familiar with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions
  • Understanding of ITIL and its principles such as event, incident, problem, and change management
  • Organisational skills to manage multiple priorities at one time while meeting deadlines
  • Experience leading network implementation & refresh projects from a technical, not just a coordination perspective
  • Must be able to review network designs and identify flaws in those proposals as well as make recommendations on how to resolve
  • An ideal candidate will have significant experience designing, implementing, and operating a very large network

What's on Offer

Senior Network Engineer - Research Environment


Science and research In return for your skills and knowledge the client will offer:

  • Campus environment
  • Competitive benefits package
  • Up to 31.5 days holiday
  • The opportunity to work with and learn from highly qualified and experienced employees
David Turner
Quote job ref
Phone number
+44 20 7269 2310

Job summary

Industrial / Manufacturing
Contract type
Consultant name
David Turner
Consultant phone
+44 20 7269 2310
Job reference