Senior Property Management Officer (Leasehold)

London Permanent £40,000 - £46,000
  • An excellent opportunity to work with a leading Housing provider
  • Vacancies have arisen due to expansion and internal promotions

About Our Client

A leading Housing Association, that combine a commercial outlook with a clear social purpose. The team oversees around 17,000 properties, and is an award winning service that is passionate about creating places for residents to love where they live

Job Description

We're looking for a driven and creative Senior Property Management Officer (Leasehold) with great relationship building, communication and problem solving skills. The profile of properties is varied and exciting - from smaller street properties to iconic new developments across London, you will need to be live to different challenges as they are presented

Some of the key responsibilities of the Senior Property Management Officer role include:

  • Delivery of Property Management & Leasehold Services to Homeowner Customers, whilst ensuring a compliant, proactive and customer focused service
  • Act as Team leader within the team and across the department, and deputise for the Leasehold Manager or other managers where required
  • Support Property Management Officers with devising action plans for issues identified across their patch, and coach and work with Property Management Officers to deliver action plans to required objectives
  • Ensure Blocks and Estates are maintained and in good condition by carrying out regular Estate Inspections, in which you will be responsible for identifying any issues and taking appropriate remedial steps
  • Diagnose, order and manage repairs across your blocks and estates
  • Manage, engage and influence external suppliers, contractors, managing agents and local authority and local police services to aid delivery where necessary
  • Work with others to manage any resident dissatisfaction (including formal compliant and MP enquiries) quickly, sensitively and in line with policy
  • Take responsibility for setting the service charge budget across your patch ensuring it is devised compliantly and appropriately
  • Help to ensure required contracts are in place across New Build Properties pre-occupation, and any defined management strategy is embedded across new schemes

The Successful Applicant

The successful candidate for the Senior Property Management Officer (Leasehold) role will:

  • Have an understanding of leasehold tenure and the various home ownership schemes in which Housing Associations are involved
  • Have Property Management experience, experience managing the Section 20 consultation process and experience setting and reconciling Service Charges
  • Have strong customer service experience, and experience working to meet Key Performance Indicators
  • Have strong PC skills including Microsoft Word & Excel, and have excellent verbal and written skills
  • Hold appropriate qualifications, preferably IRPM or equivalent
  • be easily commutable within London

What's on Offer

The role offers a competitive annual salary and benefits package

Aled Jones
Quote job ref
Phone number
+44 207 269 2402

Job summary

Contract type
Consultant name
Aled Jones
Consultant phone
+44 207 269 2402
Job reference