Senior Support Tech - (Client Set-up)

Beaconsfield Permanent £30,000 - £31,000
  • Fantastic opportunity for a Senior Support Tech (Client Set-up)
  • Work in the UK;s largest entertainment-technology in a collaborative company

About Our Client

The U.K.'s foremost entertainment-technology provider, building cloud-based workflows and payroll solutions that streamline your production. The company has been an indispensable ally to the U.K.'s biggest studios and productions for more than three decades, giving their customers industry-leading speed, security, and reliability. And with their acquisition by Cast & Crew, both companies have significantly scaled their services.

Job Description

  • A complete understanding of customer's requests, and setup environment
  • Ensure that the customer's requests have been met and the system configured appropriately.
  • Consult with the Product Owners and Business Analysts to ensure the clients configuration needs are met in a timely manner.
  • Have a detailed understanding of the customers needs and how this translates into the software configuration.
  • Modify configuration of Cast & Crew / Sargent-Disc's digital solutions per customer requests.
  • Work effectively as a member of the team with relevant and efficient communication.
  • Provide input to incorporate into user guides and training materials
  • Communicate issues that are complex in nature, both verbally and in writing to the relevant teams.
  • Provide training and guidance to junior members of the Client Set-Up team
  • Other related duties as assigned

The Successful Applicant

  • 4+ years of technical product support experience preferred, preferably with accounting software or in the entertainment industry
  • Strong technical aptitude required
  • Previous software configuration experience.
  • Ability to design custom workflows, business rules and other requests in a timely and accurate manner
  • Ability to work independently, set priorities and manage multiple tasks in order to meet deadlines while maintaining attention to detail
  • Skilled with computers and business applications
  • Ability to manage time effectively
  • Effective communication and writing skills
  • Working knowledge of online meeting tools (Zoom, Teams, etc.)
  • Comfort and skill working with all levels of the team
  • Ability to work overtime as needed.

What's on Offer

To work in the U.K's largest cloud based payroll provider to the top media and entertainment companies. Lots to learn as the company is growing and to develop over time.

Contact
Heta Patel
Quote job ref
JN-022022-5266215
Phone number
+44 207 269 2286

Job summary

Sector
Technology
Subsector
IT Support
Sector
Technology & Telecoms
Location
Beaconsfield
Contract type
Permanent
Consultant name
Heta Patel
Consultant phone
+44 207 269 2286
Job reference
JN-022022-5266215