Service delivery manager
A fantastic opportunity for someone with SOW and project management experience
About Our Client
Our client has values of passion, determination, working as a team, enjoying what they do and making a difference.
The Service Delivery Manager (SDM) is responsible for the effective and efficient running of our professional services in order to meet and exceed our clients contractual obligations. Service delivery is there to provide the following benefits;
Milestone design, management and development, risk mitigation, quality assurance, process improvement, relationship management and nurture and both internal/external co-ordination of stakeholders. We expect you to manage the client expectations and improve service delivery by optimising cost efficiencies across people, process, systems, technology and to manage spend against budgetary requirements. As an SDM you will be an integral part of our team and will be the clients Single Person of Contact (SPOC) for the projects that you manage.
The service delivery manager's role combines a series of skills to provide innovation to develop new processes that are cost effective, whist maintaining the outcomes for project success and support our clients business requirements. Clients' needs are to be met or exceeded through management of projects, tracking service metrics, ensuring any reliability issues are addressed quickly in a cost effect manor. Management of spend v budgets and supporting the business to develop client relations is key.
Projects can vary in nature and structure, ranging from small to large scale complex projects. Being able to adapt quick and think on your feet, whilst managing stakeholders is key to being successful in this role.
The Successful Applicant
The succresfull Service delivery manager will have;
- Experience with SOW's
- Previous experience with recuritment is desirable
- Expereince in project managing
What's on Offer
- < 20 % bonus
- Expectation WFH - travel as per required, client site visits expectation min 50% of time
- Competitive salary