Service Design and Transition Manager - SW London
London
Permanent
£52,000 - £55,000
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Lead service design and transition activities across the IT department
Forward thinking and growing organisation with the latest cutting edge tech
About Our Client
Non-Profit Housing Organisation
Job Description
Service Design and Transition Manager - SW London
- Act as the prime interface for senior management for service design and transition. Leading, planning and coordinating service transition activities across functions, projects, suppliers and service teams.
- Process Owner responsible for ensuring that Service Design & Service Transition processes are developed, implemented and monitored for all projects within the Technology Department. The Process Owner's responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
- Liaise with the Teams across the Technology directorate to ensure adequate testing and service transition activities are carried out in line with the process.
- Be the champion for the end customer. Represent the Technology team to the stakeholders across the various platforms through regular communication and training sessions.
- Take ownership of complex support issues and act as a point of escalation to the wider technology team when required.
- Take part in the 'Technical Design Authority' and 'Change Advisory Board 'processes on a regular basis.
- Provide cover and assistance for the other managers in the team as and when required.
- Provide input and help develop the wider technology strategy working alongside the Technology Senior Leadership Team.
- Work closely with the Technology teams to ensure process adherence and the delivery of an excellent customer service experience.
Participate in all active Technology projects representing the end users, attaching ITIL Processes and ensuring smooth delivery of changes
The Successful Applicant
Service Design and Transition Manager - SW London
- Significant experience working in a Service Design and/or Service Transition role.
- Certified in ITILv3 Practitioner or above.
- Experience of successfully analysing, developing and implementing ITIL processes.
- Experience in delivering process service improvements.
- Experience of infrastructure transformation due to a merger or otherwise.
- Experience of implementing structure over an environment of high ambiguity and complexity to achieve practical outcomes
Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the Technology directorate and wider organisation.
What's on Offer
Service Design and Transition Manager - SW London
Base Salary: £52-55k