Service Desk Analyst (1st Line)

Chester Permanent £25,000 - £28,000
  • Service Desk Analyst - Chester
  • Join a global business with great progression opportunities

About Our Client

Michael Page are partnering with a Global Financial Services Business.

Job Description

Key Responsibilities:

  • First point of contact for any IT support
  • Escalate any issues as required
  • Work to required SLAs
  • Provide a positive, professional can do attitude and maintain a high quality service of support to our customers
  • Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites
  • Ensure regular ticket updates to manage customer expectations

The Successful Applicant

Key Skills and Experience:

  • Excellent Client Care / Customer Service skills.
  • Work well as a team and build relationships to the global partners.
  • Excellent organisational skills, with the ability to prioritise workload.
  • Ability to multitask and maintain focus on all areas of responsibility concurrently.
  • Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
  • Able to work in a fast pace environment.

What's on Offer

Salary: £25,000 - £28,000

Karim Afifi
Quote job ref
Phone number
+44 161 829 0365

Job summary

IT Support
Business Services
Contract type
Consultant name
Karim Afifi
Consultant phone
+44 161 829 0365
Job reference