Service Desk Analyst

East Midlands Temporary
  • Renowned Client
  • A great opportunity to enhance your skill set

About Our Client

  • Financial Services
  • Global Organisation

Job Description

  • Work on the Service Desk within the IT Service Management team, assisting in all the day to day processes of logging, investigating, updating, monitoring and reporting all incidents and service requests received from both internal and external clients meeting SLAs
  • Drive technical incidents to increasing the first line fix rate
  • Tickets that require escalation to other 'resolver teams' will be routed to the relevant teams
  • Work closely with the IT 2nd Line Engineers and the Dev Ops support teams on moving technical solutions and monitoring into the first line processes.
  • Becoming an expert in the clients standard ticketing platform of Service Now

The Successful Applicant

  • Good experience in a similar 1st line service desk role or with relevant qualifications
  • Excellent knowledge of Service Now
  • Good experience in a customer first environment
  • Good experience of IT problem resolution (vocational or professional) What could set you apart
  • ITIL Knowledge or experience
  • Service Now experience

What's on Offer

  • Competitive Day Rate
  • Opportunity to work a global organisation
  • Enhance your skill set
  • Join a high performing team
Anthony Francis
Quote job ref
Phone number
+44 121 634 6961

Job summary

IT Support
Technology & Telecoms
East Midlands
Contract type
Consultant name
Anthony Francis
Consultant phone
+44 121 634 6961
Job reference