Support Engineer at World leading supplier, London

City of London Permanent £28,000 - £35,000
  • World Leader of Food and Beverage Ingredients
  • Experienced Support Engineer looking to accelerate career

About Our Client

This client offers sustainable, natural, value-added food products and ingredients so that consumers can enjoy the healthy and indulgent products they love. It consists of industry-leading businesses of cocoa, coffee, nuts, spices and dairy.

They has built a unique global value chain presence including its own farms, farm-gate origination and manufacturing facilities. They partner with customers, leveraging its complementary & differentiated portfolio of "on-trend" food products, to co-create solutions that anticipate and meet changing consumer preferences as demand increases for healthier food that's traceable & sustainable.

Job Description

Support Engineer at World leading supplier, London

  • Provide first point of contact for IT Support.
  • Install and configure computer hardware operating systems and applications.
  • Assist staff through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
  • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.
  • Log all incidents and service requests in designated Helpdesk system.
  • Manage Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
  • Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
  • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
  • Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.
  • Help connect Zoom or MS teams meeting on Poly VC.

The Successful Applicant

Support Engineer at World leading supplier, London

  • Display confidence when dealing with people, with well-developed written and verbal communication skills.
  • Communicate well with staff and suppliers, exhibiting excellent listening skills.
  • Demonstrate high standards of professional behaviour when dealing with suppliers, staff and clients.
  • Ability to investigate issues and requirements and identify and prioritise appropriate solutions.
  • Ability to adapt and adjust to changing processes, constantly seeking process improvement.
  • Ability to work flexible hours when required.
  • Ability to maintain detailed and accurate records.
  • Ability to build professional relationships with key stakeholders and staff.
  • Demonstrated interest in technology advanced within the firm.

What's on Offer

Support Engineer at World leading supplier, London

  • Up to £35k
  • Progressive role
  • Picturesque location, with offices based in heart of London
  • Accredited training courses for those wanting to up-skill
  • Hybrid working
  • Great benefit package
Aaron Abiri
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Job summary

IT Support
FMCG (Fast Moving Consumer Goods)
City of London
Contract type
Consultant name
Aaron Abiri
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