Support Engineer at World leading supplier, London

City of London Permanent £28,000 - £35,000
  • World Leader of Food and Beverage Ingredients
  • Experienced Support Engineer looking to accelerate career

About Our Client

This client offers sustainable, natural, value-added food products and ingredients so that consumers can enjoy the healthy and indulgent products they love. It consists of industry-leading businesses of cocoa, coffee, nuts, spices and dairy.

They has built a unique global value chain presence including its own farms, farm-gate origination and manufacturing facilities. They partner with customers, leveraging its complementary & differentiated portfolio of "on-trend" food products, to co-create solutions that anticipate and meet changing consumer preferences as demand increases for healthier food that's traceable & sustainable.

Job Description

Support Engineer at World leading supplier, London

  • Provide first point of contact for IT Support.
  • Install and configure computer hardware operating systems and applications.
  • Assist staff through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
  • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.
  • Log all incidents and service requests in designated Helpdesk system.
  • Manage Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
  • Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
  • Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
  • Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.
  • Help connect Zoom or MS teams meeting on Poly VC.

The Successful Applicant

Support Engineer at World leading supplier, London

  • Display confidence when dealing with people, with well-developed written and verbal communication skills.
  • Communicate well with staff and suppliers, exhibiting excellent listening skills.
  • Demonstrate high standards of professional behaviour when dealing with suppliers, staff and clients.
  • Ability to investigate issues and requirements and identify and prioritise appropriate solutions.
  • Ability to adapt and adjust to changing processes, constantly seeking process improvement.
  • Ability to work flexible hours when required.
  • Ability to maintain detailed and accurate records.
  • Ability to build professional relationships with key stakeholders and staff.
  • Demonstrated interest in technology advanced within the firm.

What's on Offer

Support Engineer at World leading supplier, London

  • Up to £35k
  • Progressive role
  • Picturesque location, with offices based in heart of London
  • Accredited training courses for those wanting to up-skill
  • Hybrid working
  • Great benefit package
Contact
Aaron Abiri
Quote job ref
JN-052022-5620486
Phone number
442072692181

Job summary

Sector
Technology
Subsector
IT Support
Sector
FMCG (Fast Moving Consumer Goods)
Location
City of London
Contract type
Permanent
Consultant name
Aaron Abiri
Consultant phone
442072692181
Job reference
JN-052022-5620486