Systems Analyst - Executive Support

London Permanent £30,000 - £45,000
  • 2nd and 3rd line support to an executive team
  • Provide technical support to the executive team across IT and Telecoms

About Our Client

Government funded body working closely with the executive UK leadership team.

Job Description

The Systems Analyst - Executive Support - London, will:

  • Provide IT Support and Services to the Executive team.


  • Develop, achieve and work towards exceeding the IT&T Operations KPI's by monitoring and maintaining current IT&T systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements


  • Create, document, review and improve Standard Operating Procedures (SOPs) for all aspects of IT&T Operations and IT&T Security and Controls, ensuring compliance with Data Protection and Information Security Policies and the relevant regulatory requirements


  • Respond to incidents and alerts, ensuring BAU continues without interruption and impact to service.


  • Provide out of hours technical support when required.


  • Participate in the planning, development and delivery of projects.


  • Provide new and updated documentation and knowledge articles.

The Successful Applicant

The Systems Analyst - Executive Support - London, will have:

  • Substantial experience in IT and VOIP support
  • Excellent prior experience providing IT support to executive/ VIP users
  • Excellent troubleshooting skills
  • Takes ownership of issues to resolve
  • Strong service management experience (tools, incident, problem and change management)
  • Networking skills - Cisco, VLAN, Wireless, Firewalls
  • End User Computing - Windwos10/ O365
  • Infrastructure experience (Active Directory, InTune, Recovery)
  • ITIL practice experience
  • Knowledge/ experience of security standards, best practices and principles.
  • Certified in any area is advantageous
  • Security clearance is useful

What's on Offer

The Systems Analyst - Executive Support London will receive:

  • A competitive base salary, depending on experience.
  • Rapid career progression
  • Customer facing involvement with VIP and Executive Teams
  • Fantastic benefits
Contact
Kieran Scully
Quote job ref
JN-092021-3568178
Phone number
+44 207 269 2168

Job summary

Sector
Subsector
Location
Contract type
Consultant name
Kieran Scully
Consultant phone
+44 207 269 2168
Job reference
JN-092021-3568178