Systems Specialist (Storage)

Job Description
Summary
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At a world leading Research Institution
Provides quality academic, social and cultural facilities to over 17,000 pupils

About Our Client

UEA is a world leading research institution which is based on a campus that provides top quality academic, social and cultural facilities to over 17,000 students. UEA is one of six organisations that together forms the Norwich Research Park (NRP) Partnership; home to nearly 3,000 scientists working in several world ranked institutions and a world leading centre for environment, health and plant science research. At UEA we come together from different fields to learn, innovate, collaborate and help create a better future.

Job Description

The Systems Specialist (Storage), Norwich - fully remote will ensure;

DeliveryofICT systems including:
- Upgrading and maintaining existing hardware, firmware, applications, and tools, flagging conflicts to the Head of Systems
- Ensuring that systems are configured and maintained to provide the appropriate security and resilience.
- Resolving faults, ensuring appropriate inoperability between systems, and providing general support.
- Decommissioning systems and applications at the end of their life cycle.
ProactivelycontributetothedevelopmentofICT systems including:
- Advising the Head of Systems on the strategic direction and roadmap of this area.
- Undertaking option appraisals, selecting new systems, systems design, and capacity planning.
- Installation of new systems, including configuration, testing, migration, training and managing from project to live service.
Act as the technical lead in this area:
- Provide technical support for the Operations and Service Desk teams.
- Providing training and documentation to the Operations and Service Desk teams.
- Validate documentation produced by Operations and Service Desk teams.
Ensure appropriate consultation with faculties and central units about the support and development of ICT systems.
Ensure appropriate process review work and policy redevelopment is built into system changes.
Keep abreast of relevant technologies to assist with integrating storage solutions into Infrastructure Operations systems.
Work with other members of the Infrastructure Operations teams to provide and receive the support required to ensure the delivery of areas of responsibility.
Support application developers who are typically not expert in operating systems, networking, and storage infrastructures.

The Successful Applicant

The Systems Specialist (Storage), Norwich - fully remote should have;

An IT related degree (or equivalent qualification) and/or equivalent experience.
Demonstrable experience of systems development including managing enterprise-level storage infrastructure.
Experience of system design, capacity planning and operational monitoring
Experience of Microsoft and Linux operating systems.
Strong written and oral communications in English language.
Presentation skills
Negotiation skills
Analytic and problem-solving skills
Able to use specialist knowledge to assist the Head of Systems in the development of policy
Commitment to the service ethos and user focused ideally in an ITIL based framework
Ability to work independently and within a small team
Flexible approach to work, including planned out of hours work
Ability and willingness to participate in out of hours cover scheme.

To stand out, ideally you have some of the below experiences;

ITIL Foundation
Experience of data migrations between vendor technologies
Experience of implementing Spectrum Scale (formally GPFS).
Experience of implementing and managing Hierarchal Storage Manager (HSM)
Experience of managing and deploying an enterprise-level secure storage infrastructure
Awareness of cloud-based technologies such as Microsoft 365, Azure AD and Intune/EMS.
Working experience of project management
Expert skills in storage area networks (SAN) including security, networking and management tools.
Expert skills in managing an enterprise backup environment including the implementation of disaster recovery solutions. Skills in Spectrum Protect (formally TSM) environment would be advantageous
Understanding of the inter-relationships between storage, server software, operating system software, hardware, and network systems
Skills in Linux shell scripting (bash), text processing, SED and AWK
Experience of network-based services, Active Directory, SNMP, CIFS (SMB) and NFS