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Technical Product Support Specialist

Leeds Permanent £28,000 - £34,000 per year View Job Description
The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000North Leeds / Hybrid
  • Leeds
  • Hybrid Working

About Our Client

This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department.

Job Description

  • Provide technical support to customers via phone, email, and other communication channels.
  • Troubleshoot and resolve product-related issues efficiently and effectively.
  • Maintain detailed records of customer interactions and solutions provided.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Offer guidance to customers on product usage and features.
  • Contribute to the creation of support documentation and FAQs.
  • Participate in training sessions to stay updated on new products and technologies.
  • Ensure customer satisfaction by delivering timely and professional support.

The Successful Applicant

A successful Technical Product Support Specialist should have:

  • A background in technical support in a products focused role
  • Strong problem-solving skills and a detail-oriented approach.
  • Excellent communication skills, both written and verbal.
  • A proactive attitude with the ability to learn and adapt quickly.
  • Familiarity with troubleshooting technical products or software.
  • A commitment to providing exceptional customer service.

What's on Offer

  • A competitive salary range of £28,000 to £34,000 per annum.
  • Opportunities for personal development and career growth.
  • A bonus structure to reward your contributions.
  • A permanent role within a supportive and collaborative team.
  • A Leeds-based office location with accessible transport links.



This is an exciting opportunity for a Technical Product Support Specialist to advance their career If you are ready to make a positive impact, apply now!

Contact
Zach Johnson
Quote job ref
JN-082025-6814161
Phone number
+44 113 243 7708

Job summary

Job function
Technology
Subsector
IT Support
Sector
Industrial / Manufacturing
Location
Leeds
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-082025-6814161