Transport Manager

Key Responsibilities of the Transport Manager

• The role will co-ordinate the customer's requirements ensuring customer satisfaction and procedural conformance whilst ensuring contractual obligations are met and timely reporting of relevant KPI and financial information

• Management of a team of 25 drivers plus agency and support staff along with fleet, compliance and all transport equipment in an ever changing environment whilst meeting daily KPI and service requirements.

• Responsible for managing change positively and effectively by pro-actively managing operational planning and changing customer requirements.

• To ensure that the transport function is legally compliant by ensuring correct compliance processes are in place, and monitored within the O-licence regulations

• Take responsibility for health and safety and the co-ordination of associated activities.

• Ensure a customer focused approach whilst being responsive to customer requirements. Create excellence in customer relationship management by improving the service offered.

• To ensure absence and holiday cover is in place for the role and also assist in absentee and holiday cover where required.

• To ensure good quality communication with the customers on a day to day basis and to deliver any agreed actions required to keep the operation efficient.