Transport Site Operations Manager (4 on 4 off)

Birmingham Permanent £40,000 - £45,000
  • A rare opportunity to join a growing Transport Solutions Provider
  • A really exciting role to create and deliver operations process improvements

About Our Client

Our client serves a range of customers from franchise and independent dealers of varying size to automotive manufacturers and fleet, leasing and finance companies.

This role is a newly created role and a very unique opportunity to help shape and grow a very Innovate offering that has the opportunity to overhaul with a fresh new service offering for Motorists.

Their team are experienced and passionate logistic professionals supported by the latest technology. They are able to offer their clients with an unparalleled customer experience by delivering the latest logistics data, management dashboards and full oversight of the logistics process.

This brand is still in its growth so you will have real influence in shaping the future growth.

Job Description

The Transport Site Operations Manager (4 on 4 off)will be supported by your Team Leaders who oversee the coordinators and planners to ensure the whole team is operating efficiently, in a highly capable and engaged manner, in order to achieve optimum management of the day-to-day planning.

  • Demonstrate strong leadership whilst managing and overseeing the Team Leaders and employees of the entire team



  • Create and develop new processes and procedures to ensure maximum effectiveness, efficiency and co-ordination of all elements of service delivery.



  • Develop excellent working relationships with the remote teams and create a consistent line of clear effective communication in a feedback loop



  • Understand the importance of the Trustpilot reviews and seek to maintain the excellent rating



  • Ensure the entire team is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.



  • Maintain KPI's and ensure targets are set and achieved by the department



  • To ensure the operation is being cost effective, ensuring costs are analysed and initiatives developed to minimise cost and maximise service performance



  • Ensure all staff have clear objectives, guidance & support and are effectively performance managed which includes an annual performance review.



  • Ensure that the team meets their goals and that they are receiving the required number of assessments, to the agreed quality standards and deadlines and to a schedule that enables effective planning and delivery of the agreed KPI.



  • To ensure that the accuracy, quality of work and communication to customers both internal/external is of a consistently high standard.



  • Ensure each circuit managed by this role has a significant contribution to overall efficiency, effectiveness, profitability and overall delivery of service.



  • Support the planning department in day to day duties



  • Ensure processes and polices are being followed at all times



  • Commutable Daily to Birmingham



The Successful Applicant

The Successful Transport Site Operations Manager (4 on 4 off) will ideally be aligned with the following;

  • Problem solving - this is the number one priority within the role
  • A holistic approach
  • Transport operations knowledge is a bonus
  • Professional manner and direct approach
  • Can-do attitude
  • An understanding of working in a rapid growing start-up and/or the automotive industry is an added bonus
  • Excellent interpersonal, communication skills with strong customer service skills and a passion for finding solutions to enhance performance
  • Good influencer with an ability to build and maintain strong relationships at all levels
  • Well-organised with excellent attention to detail and the ability to multi-task.

What's on Offer

The successful Transport Site Operations Manager (4 on 4 off) will receive; Salary - £40,000 - £45,000

18 Days + Bank Holidays

Pension

Discretionary Bonus

Life Assurance

Contact
Laura Frost
Quote job ref
JN-102021-3611509
Phone number
+44 117 906 5521

Job summary

Sector
Location
Contract type
Consultant name
Laura Frost
Consultant phone
+44 117 906 5521
Job reference
JN-102021-3611509