Unified Communications Engineer

Plymouth Permanent £30,000 - £40,000
  • Are you a CISCO and Genesys expert?
  • Fantastic opportunity for forward thinking Communications professional?

About Our Client

My client is a leading travel and tourism business, looking for a Unified Communications Team Lead. We are considering candidates from various technical backgrounds who have an interest in Unified Communications.

Job Description

Unified Communications Engineer will:

  • Managing multi-vendor VOIP systems and working in conjunction with maintenance provider.
  • Monitor all Unified Communication Infrastructures using various monitoring tools ensuring stability and availability of platforms.
  • Manage evolutions and upgrades of Unified Communication systems depending on business objectives.
  • Administrate and develop existing Genesys Contact Centres, working in conjunction with maintenance provider
  • Provide accuracy and stability of contact centre real-time and historical statistics including visual contact centre displays.
  • Communicate and work in close collaboration with IT teams and location managers.
  • Ensure the associated documentation (technical specifications, operating procedures) and the continuous updating of documentation.
  • Provide an expert level support, in relation to all departments and external suppliers
  • Participate in project work, including the evolution of the CCM platform, to include substantial migration & update work.

The Successful Applicant

The Unified Communications Engineer will be comfortable with:

  • Cisco VoIP/ Voice telephony. -SIP & ISDN
  • Cisco Unified Call Manager (CUCM 11.5) / Cisco Unity Connection
  • IM Presence & Cisco Jabber
  • Cisco voice gateways (IOS)
  • Genesys Pure Engage (Or any other related contact centre technology, Avaya, Mitel, etc)
  • Experience of WFO applications - Call Recording and Quality Management
  • Experience with deploying, supporting and troubleshooting IP telephony devices including desktop agents, mobile clients, desk phones and other end points You have a positive and constructive outlook on current and potential problems.
  • Network support/administration - good understanding of protocols and security - IP, DNS, DHCP, VPN configuration.
  • Extensive knowledge of supporting contact centre systems.
  • Experience of monitoring tools such Opsview/Centreon
  • Experience of cloud UC technology CCaaS/UCaaS desirable
  • Experience of one of the following GCP, AZURE, AWS desirable
  • CCNA would be advantageous
  • French Language skills would be advantageous

What's on Offer

Salary between £30,000 - £40,000 per annum

Free European Travel 3 - 5 times a year

Hybrid/remote working - offices are based in Plymouth and Portsmouth in the UK. European offices are Spain, France and Ireland.

On going training and progression

Henry Bishop
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Phone number
+44 117 906 5157

Job summary

Leisure, Travel & Tourism
Contract type
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference